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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
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Health insurance policy renewal : an exploration of reputation, performance, and affect to understand customer inertia
Kautish, Pradeep; Khare, Arpita; Sharma, Rajesh - In: Journal of marketing analytics : JMA 10 (2022) 3, pp. 261-278
Persistent link: https://www.econbiz.de/10013390768
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Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz; Zdrenka, Wojciech - In: The international journal of logistics management 35 (2024) 2, pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
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Frontline employees' performance in the financial services industry : the significance of trust, empathy and consumer orientation
Raza, Basharat; Onge, Sylvie St.; Ali, Muhammad - In: International journal of bank marketing 41 (2023) 3, pp. 527-549
Persistent link: https://www.econbiz.de/10014267103
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A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin; Seong, Myeong Hee - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 439-453
Persistent link: https://www.econbiz.de/10012670919
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The service-profit chain in call centre services
Chicu, Dorina; Aparicio-Valverde, Mireia; Ryan, Gerard; … - In: Journal of service theory and practice : JSTP 26 (2016) 5, pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
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Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas - In: Benchmarking : an international journal 29 (2022) 8, pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
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A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction
Ali, Naser; Dzandu, Michael D. - In: Journal of health organization and management 37 (2023) 2, pp. 133-157
Persistent link: https://www.econbiz.de/10014303222
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Outdoor hospitality performance : through the lens of the balanced scorecard and its customer perspective
Grande, Kevin; Haynes, Natalie - In: International journal of hospitality management 121 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071295