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Re-engineering audit : quality, control self assessment and the balanced scorecard
Melville, Rob - 1996
Persistent link: https://www.econbiz.de/10001373833
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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Business performance assessment and the EFQM excellence model 2010 : case study
Seňová, Andrea; Antošová, Mária - In: Management : journal of contemporary management issues 20 (2015) 1, pp. 183-190
The application of the latest management methods becomes today, during the ongoing European integration processes, a requisite for the success of the business within the environment of international markets. In this paper, the authors pay attention to the expansion of the organizational...
Persistent link: https://www.econbiz.de/10011540341
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Measuring healthcare providers' performances within managed competition using multidimensional quality and cost indicators
Portrait, France R. M.; Galiën, Onno van der; Berg, … - In: Health economics 25 (2016) 4, pp. 408-423
Persistent link: https://www.econbiz.de/10011541584
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Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
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Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami; Junnonen, Juha-Matti - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
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Lean engineering performance analysis
Beauregard, Yvan; Bhuiyan, Nadia; Thomson, Vincent - In: International journal of product development : IJPD 19 (2014) 5/6, pp. 366-387
Persistent link: https://www.econbiz.de/10011417363
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ISO 14000 and its perceived impact on corporate performance
Hasan, Maruf; Chan, Chun Kit - In: Inventi impact: SMEs (2015) 2, pp. 104-117
Persistent link: https://www.econbiz.de/10011418894
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Selecting six sigma projects : MCDM or DEA?
Yousefi, Ali; Hadi-Vencheh, Abdollah - In: Journal of modelling in management 11 (2016) 1, pp. 309-325
Persistent link: https://www.econbiz.de/10011479779
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The impact of process visibility on process performance : a multiple case study of operations control centers in ITSM
Berner, Martin; Augustine, Jino; Mädche, Alexander - In: Business & information systems engineering : BISE ; the … 58 (2016) 1, pp. 31-42
Persistent link: https://www.econbiz.de/10011497355