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Personalmanagement
Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Beziehungsmarketing
5
Customer service
5
Dienstleistung
5
Kundenservice
5
Relationship marketing
5
Services
5
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service management
4
Service quality
4
Consumer behaviour
3
Cross-cultural management
3
Dienstleistungsmanagement
3
Employees
3
Forschung
3
Human resource management
3
Interdisciplinary research
3
Interkulturelles Management
3
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Management
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service climate
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Anforderungsprofil
2
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2
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2
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2
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2
Dienstleistungsbetrieb
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Bowen, David E.
6
Ostroff, Cheri
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Cropanzano, Russell
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Darani, Tiffany
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Ehrhart, Karen Holcombe
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Fisk, Raymond P.
1
Gilliland, Stephen W.
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Groth, Markus
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Grönroos, Christian
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Pugh, S. Douglas
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Subramony, Mahesh
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HRM defined and in organizational context
1
Human resource management review
1
Journal of service management
1
Readings in organizational behavior
1
The Academy of Management review : AMR
1
The Routledge companion to strategic human resource management
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ECONIS (ZBW)
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1
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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2
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
3
The management of organizational justice
Cropanzano, Russell
;
Bowen, David E.
;
Gilliland, Stephen W.
- In:
Readings in organizational behavior
,
(pp. 280-298)
.
2010
Persistent link: https://www.econbiz.de/10003891021
Saved in:
4
Understanding HRM - firm performance linkages : the role of the strength" of the HRM system
Bowen, David E.
;
Ostroff, Cheri
-
2007
Persistent link: https://www.econbiz.de/10003590109
Saved in:
5
Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?
Ostroff, Cheri
;
Bowen, David E.
- In:
The Academy of Management review : AMR
41
(
2016
)
2
,
pp. 196-214
Persistent link: https://www.econbiz.de/10011483295
Saved in:
6
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
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