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Customer Satisfaction with E-Banking : A Comparative Study of Public and Private Sector Banks
Sawant, Poonam - 2014
banks (State Bank of India, Bank of Maharashtra and Bank of Baroda) and three major private sector banks (ICICI Bank, HDFC … Bank and Federal Bank) is done, with special reference to the problems faced by customers using online services. The paper …
Persistent link: https://www.econbiz.de/10013050975
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Comparative Analysis of Customer Satisfaction of ATM Services Provided by Public and Private Sector Banks in India
Pahwa, Manvinder Singh - 2014
ICICI Banks have been selected to undertake the sample survey and 120 respondents from each bank have given their responses …
Persistent link: https://www.econbiz.de/10013053462
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Online Banking and Customer Satisfaction in Selected Public and Private Sector Banks in Jaipur City : A Comparative Study
Hada, Bhupendra - 2016
customers with another means of accessing their accounts without physically visiting a bank.The main purpose of this study is to …
Persistent link: https://www.econbiz.de/10012998183
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Factors influencing overall service quality of online banking : a comparative study of indian public and private sector banks
Bhatt, Viral; Mehta, Bhoomi - In: The review of economic and business studies : REBS 13 (2020) 1, pp. 27-46
Persistent link: https://www.econbiz.de/10012626442
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Exploring Mobile Banking Service Quality Dimensions for Public and Private Sector Banks in Indore District of Madhya Pradesh
Malviya, Surendra - 2015
phones provide a platform for the bank to perform banking transactions in the form of Mobile Banking. The high penetration of … mobile phones in India is the biggest driver for mobile banking in India. Most of leading banks such as ICICI, HDFC, SBI, etc …., have successfully launched their mobile banking operations in India.This study has developed a scale to facilitate an …
Persistent link: https://www.econbiz.de/10013026881
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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki - In: International review on public and non-profit marketing 11 (2014) 1, pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
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Comparative study of customer satisfaction in public and private sector banks in India (a case study of Meerut region of U. P.)
Gupta, Vijay Prakash; Agarwal, P. K. - In: Global journal of business management : GJBM 7 (2013) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10010189434
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Comparative Analysis of Service Quality Gap With Respect To Select Public and Private Sector Banks at Chennai : Gap 5 Analysis
Sampathkumari, V. - 2022
The purpose of the study is to identify the gap between expected and perceived service of customers with respect to public and private sector banks at Chennai city. The study has chosen five service quality dimensions (SERQUAL) namely tangibility, reliability, responsiveness, assurance and...
Persistent link: https://www.econbiz.de/10013305967
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Customer Satisfaction with Service Quality : An Empirical Study of Public and Private Sector Banks
Mengi, Pooja - 2009
India, this realm has undergone vast changes induced by regulatory and competitive forces and the banking industry has …
Persistent link: https://www.econbiz.de/10013155850
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Internet Banking : Content Analysis of Selected Indian Public and Private Sector Banks’ Online Portals
Singh, Tejinderpal - 2014
customers' opinion. However, on the other side, in depth analysis of bank's online portal without approaching the customers may …
Persistent link: https://www.econbiz.de/10013065648