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The Impact of a Customer Servi...
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Product quality
Service quality
21,447
Dienstleistungsqualität
20,529
Customer satisfaction
15,270
Kundenzufriedenheit
13,614
Consumer behaviour
7,156
Konsumentenverhalten
6,957
Relationship marketing
6,775
Beziehungsmarketing
6,711
Qualitätsmanagement
2,757
Quality management
2,708
Wirtschaftsprüfung
2,456
Financial audit
2,454
Krankenhaus
1,877
Hospital
1,871
USA
1,723
United States
1,697
Health care
1,600
Gesundheitsversorgung
1,560
Customer service
1,468
Deutschland
1,400
Germany
1,376
Kundenservice
1,365
Theory
1,311
Theorie
1,310
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,256
Online retailing
1,250
Online-Handel
1,250
Health care system
1,244
Job satisfaction
1,171
service quality
1,170
Arbeitszufriedenheit
1,167
Satisfaction
1,164
Dienstleistungssektor
1,143
Service industry
1,141
Electronic Commerce
1,063
E-commerce
1,048
Hotel industry
1,012
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7
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3
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3
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2
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25
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Siciliani, Luigi
13
Usman, Osly
8
Han, Heesup
7
Straume, Odd Rune
7
Cutler, David M.
6
Gravelle, Hugh
6
Huckman, Robert S.
6
Prybutok, Victor R.
6
Busso, Matias
5
Dana, James D.
5
Gutacker, Nils
5
Kolstad, Jonathan T.
5
Lee, Jin-soo
5
Moscelli, Giuseppe
5
Netessine, Serguei
5
Antony, Jiju
4
Cohen, Morris A.
4
Ghose, Anindya
4
Kenett, Ron S.
4
Li, Jun
4
Marimon, Frederic
4
Rust, Roland T.
4
Spier, Kathryn E.
4
Witell, Lars
4
Blankson, Charles
3
Bratti, Massimiliano
3
Brekke, Kurt R.
3
Brekke, Kurt Richard
3
Bruhn, Manfred
3
Carey, Robin
3
Cheng, Ching-Chan
3
Cho, Hallie S.
3
Choi, Beom Joon
3
Chua, Bee-Lia
3
Cui, Shiliang
3
Dahlgaard, Jens Jörn
3
Fruchter, Gila E.
3
Galiani, Sebastian
3
García-Fernández, Jerónimo
3
González, Felipe
3
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OECD
8
National Bureau of Economic Research
7
IGI Global
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
Taylor and Francis.
2
Weltbank
2
Centre for Economic Research <Dublin>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
IPRI International Performance Research Institute
1
Jacobs Foundation
1
National Institute of Economic and Social Research
1
University of Dundee / Department of Economic Studies
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
World Bank
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
World Bank Group
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
International journal of hospitality management
20
Total quality management & business excellence
19
International journal of productivity and quality management : IJPQM
17
The TQM journal : the international review of organizational improvement
17
International journal of production research
14
International journal of quality & reliability management
14
Journal of business research : JBR
14
Quality management journal : QMJ
14
International journal of industrial organization
12
Journal of retailing and consumer services
11
International journal of contemporary hospitality management
10
International journal of production economics
10
Cogent business & management
9
European journal of operational research : EJOR
9
The service industries journal
9
International journal of quality and service sciences
8
Journal of health economics
8
Journal of hospitality marketing & management
8
NBER Working Paper
8
European research studies
7
Faculty & research / Insead : working paper series
7
NBER working paper series
7
OECD Health Statistics
7
Asia Pacific journal of marketing and logistics
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Manufacturing & service operations management : M & SOM
6
Tourism management : research, policies, practice
6
Applied economics
5
Journal of air transport management
5
Journal of economic behavior & organization : JEBO
5
The journal of services marketing
5
Tourism economics : the business and finance of tourism and recreation
5
Transportation research / E : an international journal
5
Health economics
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of quality and innovation : IJQI
4
Journal for global business advancement : JGBA
4
Journal of travel and tourism marketing
4
Managing service quality : MSQ ; an international journal
4
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ECONIS (ZBW)
1,257
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1
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
2
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
3
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
4
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
5
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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6
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
7
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
8
Design of house of quality using SERVQUAL and QFD for service quality improvement : a case of Bahir Dar city hotels
Abdulkerim, Ibrahim
;
Avvari, Muralidhar
;
Cherkos, Tomas
- In:
International journal of applied management science
11
(
2019
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10012110841
Saved in:
9
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
10
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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