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Dialogic co-creation and service innovation performance in high-tech companies

Hsieh, Jung-Kuei; Hsieh, Yi-Ching - In: Journal of business research : JBR 68 (2015) 11, pp. 2266-2271

Persistent link: https://www.econbiz.de/10011389327

A framework for innovative service design

Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471

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Exploring the "black box" of customer co-creation processes

Trischler, Jakob; Pervan, Simon J.; Scott, Donald Robert - In: The journal of services marketing 31 (2017) 3, pp. 265-280

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The Role of a Firm's Innovation Competence on Customer Adoption of Service Innovation

Bhatnagar, Navneet - 2017

PurposeThis paper aims to identify the dimensions of a firm's service innovation competence. This paper also aims to establish the relationship between a firm's service innovation competence dimensions and customer-oriented service innovation configurations and customer adoption. This study...

Persistent link: https://www.econbiz.de/10012948258

The co-creation experience from the customer perspective : its measurement and determinants

Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342

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Customer-induced interactions and innovation in professional services : the case of software customisation

Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias - In: International journal of innovation management 19 (2015) 2, pp. 1-30

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Customer orientation and innovation : a comparative study of manufacturing and service firms

Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230

Persistent link: https://www.econbiz.de/10011437355

Transforming from service providers to solution providers : implications for provider-customer relationships and customer-induced solution innovation

Hoeber, Bjoern; Schaarschmidt, Mario - In: International journal of technology management : IJTM 73 (2017) 1/3, pp. 65-90

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Conceptualising the framework for effectiveness of customer value co-creation in service innovation

Shah, Tejas R. - In: International journal of services and operations management 31 (2018) 1, pp. 121-136

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New service development by manufacturing firms : effects of customer participation under environmental contingencies

Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505

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