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Public services
Großbritannien
136,444
United Kingdom
96,220
Bibliometrics
20,396
Bibliometrie
20,277
Deutschland
15,498
Customer satisfaction
15,494
Kundenzufriedenheit
13,910
USA
13,706
Germany
13,031
Dienstleistungssektor
12,437
United States
12,300
Service industry
11,431
Theorie
8,880
Theory
8,750
Frankreich
8,663
Consumer behaviour
8,185
Service quality
7,971
Konsumentenverhalten
7,950
Dienstleistungsqualität
7,741
EU-Staaten
6,956
France
6,907
Relationship marketing
6,873
EU countries
6,844
Beziehungsmarketing
6,809
Schätzung
5,924
Estimation
5,579
Welt
4,792
World
4,718
Vergleich
4,450
Comparison
4,253
Japan
4,175
Italien
3,960
Innovation
3,957
Wirtschaftsgeschichte
3,726
Geschichte
3,469
Customer service
3,459
Italy
3,431
Industrie
3,402
Economic history
3,357
Geldpolitik
3,312
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9
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8
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8
No longer published / No longer aquired
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4
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German
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4
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Author
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Cunningham, Ian
7
James, Philip
7
Osborne, Stephen P.
7
Burgess, Simon M.
6
Clifton, Judith
6
Propper, Carol
5
Tominey, Emma
5
Bailey, Stephen J.
4
Bel, Germà
4
Djellal, Faridah
4
Gallouj, Fai͏̈z
4
John, Peter
4
Ratto, Marisa
4
Walker, Richard M.
4
Andrews, Rhys
3
Bach, Stephen
3
Bennett, John
3
Berry, Frances Stokes
3
Booth, P.
3
Boyne, George A.
3
Cockx, Bart
3
Grimshaw, Damian
3
Iossa, Elisabetta
3
James, Oliver
3
Lyon, Fergus
3
McMaster, Robert
3
Mori, Anna
3
Skelcher, Chris
3
Valkama, Pekka
3
Van Ryzin, Gregg G.
3
Warner, Mildred
3
White, Geoff
3
Whitfield, Dexter
3
Alfes, Kerstin
2
An, Seung-Ho
2
Andersson, Fredrik
2
Asenova, Darinka
2
Ashworth, Rachel
2
Baert, Stijn
2
Bailey, Catherine
2
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OECD
5
World Bank
4
Civil Service Assembly of the United States and Canada
3
Chartered Institute of Public Finance and Accountancy
2
Edward Elgar Publishing
2
Adam Smith Institute <London>
1
Adam Smith Institute, London
1
Arenguseire Keskus
1
Asian Development Bank
1
Centro para la Defensa del Consumidor
1
Chartered Institute of Public Finance and Accountancy / Commissioning Joint Committee
1
Conference 21st Century Public Services - Putting People First <2006, London>
1
Conference of the Future of the Service Economy <1982, Philadelphia, Pa.>
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Dienstleistungstagung <7, 2008, Berlin>
1
European Foundation for the Improvement of Living and Working Conditions
1
Fabian Society
1
Fabian Society / Commission on Taxation and Citizenship
1
Fishman-Davidson Center for the Study of the Service Sector
1
Fondazione Regionale Pietro Seveso
1
Forschungs- und Beratungsstelle Arbeitswelt
1
Großbritannien / Office for National Statistics
1
Indian Institute of Public Administration
1
Institut Ėkonomiki <Vilʹnjus>
1
Institute of Economic Affairs (Great Britain)
1
Institute of Economic Affairs <London>
1
Institute of Employment Rights <Liverpool>
1
Instytut Ekonomiky <Kiew>
1
International Forum on Asian Perspectives <8, 2002, Paris>
1
Kanada / Parliament / Special Joint Committee on Employer-Employee Relations in the Public Service
1
London Business School
1
National Joint Council
1
OECD / Development Centre
1
Philippinen / National Statistics Office
1
Public Service Research Foundation, Virginia
1
Public Services International
1
Resources for the Future, inc.
1
Rochester Gas and Electric Corporation
1
Royal Institute of Public Administration <London>
1
Southwestern Public Service Company <Dallas, Tex.>
1
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Published in...
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Public management review
34
International public management journal
14
International journal of public sector management : IJPSM
9
Sharper axes, lower taxes : big steps to a smaller state
9
Handbook of innovation in public services
6
Annals of public and cooperative economics
5
Connecting knowledge and performance in public services : from knowing to doing
5
International review on public and non-profit marketing
5
Oxford review of economic policy
5
Public performance & management review
5
International journal of services technology and management
4
The service industries journal
4
Voluntary organizations and public service delivery
4
Work, employment & society : a journal of the British Sociological Association
4
Administrative Sciences : open access journal
3
Discussion paper series / IZA
3
European journal of industrial relations
3
Innovations in financing public services : country case studies
3
International journal of services and operations management
3
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
3
Journal of economic policy reform
3
Journal of service management
3
Paper / the Social Market Foundation
3
The international journal of productivity and performance management : IJPPM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Work, employment and society : a journal of the British Sociological Association
3
Applied economics
2
Applied economics letters
2
Baltic Journal of Economic Studies
2
British journal of management : BJM
2
CESifo working papers
2
Critical essays on the privatisation experience
2
Critical perspectives on accounting : an international journal for social and organizational accountability
2
Discussion paper
2
Economies : open access journal
2
Edward Elgar E-Book Archive
2
European review of service economics and management
2
Fiscal studies : the journal of the Institute for Fiscal Studies
2
Hobart paper
2
Human relations
2
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ECONIS (ZBW)
669
Other ZBW resources
4
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1
Special issue: Reframing public service employment relations
Bach, Stephen
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010238657
Saved in:
2
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
3
The effect of service delivery in public ‘community service centres’ : a case of an emerging economy
Ngobese, Ndabazinhle
;
Mason, Roger B.
;
Maharaj, Mandusha
- In:
Risk governance & control : financial markets & institutions
7
(
2017
)
3
,
pp. 44-54
Persistent link: https://www.econbiz.de/10012025651
Saved in:
4
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
5
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
6
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
7
Customer service quality improvement in the public sector through the Internet
Ha, Sung Ho
;
Lee, Min Jung
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1161-1176
Persistent link: https://www.econbiz.de/10008824975
Saved in:
8
Antiservice as guiding maxim : tough lessons from a maximum security prison
Hill, Ronald Paul
;
Capella, Michael L.
;
Rapp, Justine M.
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10011433173
Saved in:
9
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
Saved in:
10
Customer service delivery : research and best practices
Fogli, Lawrence
(
ed.
)
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10002995287
Saved in:
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