In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public...

Chapter 1 Innovation and Service Delivery: Conceptual and Contextual Framework -- Chapter 2 Striving for a Digital Bangladesh and Service Delivery -- Chapter 3: Digital Innovations in Public Administration and Public Service Delivery in Bangladesh -- Chapter 4 Human Resource Capacity and Changes...

Studies of technology acceptance, public satisfaction, and public confidence have been applied to the field of public administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e-governance has been must less examined. The purpose...

"This book provides the latest research findings such as theoretical foundations, principles, methodologies, architectures, technical frameworks, international policy, standardization and case studies for the achievement of interoperability within the provision of digital services, from...