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~subject:"Qualitätsmanagement"
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Subject
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Qualitätsmanagement
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,569
Dienstleistungsqualität
6,386
Consumer behaviour
5,776
Relationship marketing
5,655
Konsumentenverhalten
5,617
Beziehungsmarketing
5,616
customer satisfaction
1,299
Satisfaction
1,116
Customer service
1,083
Service innovation
1,064
Job satisfaction
1,041
Arbeitszufriedenheit
1,039
Online-Handel
1,035
Online retailing
1,032
Kundenservice
1,025
Quality management
921
Urlaubsverhalten
891
Holiday behaviour
890
Dienstleistungssektor
859
Service industry
847
Electronic Commerce
840
E-commerce
821
Emotion
812
Beschwerdemanagement
787
Complaint management
785
Dienstleistungsinnovation
769
Innovation
764
Vertrauen
727
Confidence
726
Tourism
698
Einzelhandel
697
Retail trade
693
Brand image
684
Hotel industry
681
Hotellerie
677
Markenimage
677
Tourismus
675
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Online availability
All
Undetermined
375
Free
123
Type of publication
All
Article
810
Book / Working Paper
137
Type of publication (narrower categories)
All
Article in journal
772
Aufsatz in Zeitschrift
772
Aufsatz im Buch
31
Book section
31
Hochschulschrift
27
Thesis
18
Case study
15
Conference paper
15
Fallstudie
15
Konferenzbeitrag
15
Graue Literatur
12
Non-commercial literature
12
Aufsatzsammlung
9
Working Paper
8
Arbeitspapier
7
Dissertation u.a. Prüfungsschriften
7
Bibliografie enthalten
5
Bibliography included
5
Collection of articles of several authors
5
Sammelwerk
5
Konferenzschrift
3
Forschungsbericht
1
Norm
1
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Language
All
English
863
German
77
Undetermined
5
Danish
1
Polish
1
Author
All
Shahin, Arash
9
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Kiefer, Guido
4
Park, Sang-June
4
Rust, Roland T.
4
Scharnbacher, Kurt
4
Albuquerque, André Philippi Gonzaga de
3
Berkel, Ingrid
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Rapp, Reinhold
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Scharioth, Joachim
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
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Institution
All
Forschungsgemeinschaft Qualitätssicherung
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Gesellschaft für Management und Technologie <München>
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität <München> / Lehrstufl für Dienstleistungs- und Technologiemarketing
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
23
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
International journal of hospitality management
12
The service industries journal
11
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Benchmarking : an international journal
6
Cogent business & management
6
International journal of services technology and management
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
International journal of production research
5
Journal of open innovation : technology, market, and complexity
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
Berichte zum Generic-Management
4
Europäische Hochschulschriften / 5
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
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Source
All
ECONIS (ZBW)
923
USB Cologne (EcoSocSci)
21
USB Cologne (business full texts)
2
EconStor
1
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1
Constructing innovation service quality for department stores
Chen, Ming-Kuen
;
Lin, Yen-Ling
;
Chen, I-Wen
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 482-496
Persistent link: https://www.econbiz.de/10011305713
Saved in:
2
Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
3
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
4
Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena
;
Goh, Edmund
;
Jie, Ferry
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
Saved in:
5
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
6
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
7
New service development using GAP-based QFD : a mobile telecommunication case
Li, Jing-hua
;
Xu, Lei
;
Wu, Xiu-lan
- In:
International journal of services technology and management
12
(
2009
)
2
,
pp. 146-174
Persistent link: https://www.econbiz.de/10003855487
Saved in:
8
The impact of service design and process management on clinical quality : an exploration of synergetic effects
Ding, Xin
- In:
Journal of operations management
36
(
2015
),
pp. 103-114
Persistent link: https://www.econbiz.de/10011308412
Saved in:
9
Fuzzy group decision-making for service innovations in quality function deployment
Lin, Ling Zhong
;
Huang, Liang-chih
;
Yeh, Huery-ren
- In:
Group decision and negotiation
21
(
2012
)
4
,
pp. 495-517
Persistent link: https://www.econbiz.de/10009566560
Saved in:
10
Total value development : how to drive service innovation
Hull, Frank M.
;
Storey, Chris
;
Storey, Christopher David
-
2016
Persistent link: https://www.econbiz.de/10011406930
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