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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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An assessment of service quality for international distribution centers in Taiwan : a QFD approach with fuzzy AHP
Huang, Show-Hui S.; Hsu, Wen-Kai K. - In: Maritime policy and management : MPM 43 (2016) 3/4, pp. 509-523
Persistent link: https://www.econbiz.de/10011491325
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Exploring green service quality elements for international tourist hotels in Taiwan from the aspect of two-dimensional quality model
Li, Yi-Min; Yang, Chih-Yun; Kuo, Ya-Hui; Hung, Ruei-Yi - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 111-125
Persistent link: https://www.econbiz.de/10010474496
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Total quality management and human resources selection : a case study of the national teacher selection in Taiwan
Chao, Chih-Yang; Hsu, Hung-Ming; Hung, Fang-Chih; Lin, … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 157-172
Persistent link: https://www.econbiz.de/10010477244
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Applying QFD to assess quality of short sea shipping : an empirical study on Cross-Strait high-speed ferry service between Taiwan and Mainland China
Huang, Sheng Teng; Shang, Kuo Chung; Su, Chien Min; … - In: International journal of shipping and transport … 12 (2020) 4, pp. 284-306
Persistent link: https://www.econbiz.de/10012256832
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
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The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
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Evaluating city bus service based on zone of tolerance of expectation and normalized importance
Hu, Kai-chieh - In: Transport reviews : TR 30 (2010) 2, pp. 195-217
Persistent link: https://www.econbiz.de/10003957734