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The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry

Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10011691414

The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the...

Persistent link: https://www.econbiz.de/10012507332

Transportation quality, customer satisfaction and financial performance

Teklay, Belaynesh; Dow, Kevin E.; Askarany, Davood; … - In: Advances in management accounting 34 (2022), pp. 63-82

Persistent link: https://www.econbiz.de/10014308858

Dependency relationships between critical factors of quality and employee satisfaction

Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612

Persistent link: https://www.econbiz.de/10011579888

A model of website quality-based e-commerce satisfaction index

Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46

Persistent link: https://www.econbiz.de/10011646901

The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing

Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160

Persistent link: https://www.econbiz.de/10011732634

The relationships among overall service quality, customer satisfaction and customer loyalty in library services

Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217

Persistent link: https://www.econbiz.de/10012595606

A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective

Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10014318411

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

Organizational image's partial mediation role between quality and users' satisfaction

Faria, Nélia; Mendes, Luís Antonio F. - In: The service industries journal 33 (2013) 13/14, pp. 1275-1293

Persistent link: https://www.econbiz.de/10010205322

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