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Analysis of perceived determinants in customer service quality : focused on automotive air conditioning service centers
Khonglumtan, Tara; Srisattayakul, Parinya - In: Global business and finance review 28 (2023) 3, pp. 102-116
Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...
Persistent link: https://www.econbiz.de/10014304633
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Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar; Gupta, Parmarth; Gupta, Himanshu - In: International journal of Indian culture and business … 11 (2015) 4, pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
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Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
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Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca; Jutz, Günther; Eberl, Christoph; … - In: Total quality management & business excellence 33 (2022) 8, pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
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Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul; Ashill, Nicholas J.; Naumann, Earl; … - In: International journal of project management : the … 33 (2015) 8, pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
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Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus
Gavareshki, Mohammad Hosein Karimi; Dabestani, Reza; … - In: International journal of management concepts and … 12 (2019) 2, pp. 103-116
Persistent link: https://www.econbiz.de/10012105427
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Business process reengineering : a recent review
Bhaskar, Hari Lal; Singh, R. P. - In: Global journal of business management : GJBM 8 (2014) 2, pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
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Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel; Lowry, Paul Benjamin; Almutairi, Laila - In: Journal of global information management : an official … 23 (2015) 3, pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
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Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10011751226