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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381

Persistent link: https://www.econbiz.de/10011558687

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant …

Persistent link: https://www.econbiz.de/10012507332

Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach

Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10014234591

Assessing pet industry in Korea using service quality improvement gap model

Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20

Persistent link: https://www.econbiz.de/10011419237

Platform quality factors influencing content providers' loyalty

Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502736

The relationships among overall service quality, customer satisfaction and customer loyalty in library services

Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217

Persistent link: https://www.econbiz.de/10012595606

Improving customer satisfaction in proactive service design : a Kano model approach

Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1399-1418

Persistent link: https://www.econbiz.de/10013463446

Management interner Kunden-Lieferanten-Beziehungen

Künzel, Hansjörg - 1999

Persistent link: https://www.econbiz.de/10001370930

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436

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