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Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
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Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms
Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910
Persistent link: https://www.econbiz.de/10011304805
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The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy
Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19
This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...
Persistent link: https://www.econbiz.de/10013550051
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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Model jakości usług finansowych w Polsce
Garczarczyk, Józef (contributor) - 2004
Persistent link: https://www.econbiz.de/10002108625
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Six Sigma in der Finanzbranche
Achenbach, Wieland (ed.); Lieber, Katrin (contributor);  … - 2006 - 2., komplett überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10003308313
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Six Sigma in der Finanzbranche
Moormann, Jürgen (contributor) - 2009 - 3., vollst. neu erstellte Aufl.
Persistent link: https://www.econbiz.de/10003809842
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Six Sigma in banking services : a case study based approach
Uprety, Indu - In: International journal of six sigma and competitive … 5 (2009/10) 3, pp. 251-271
Persistent link: https://www.econbiz.de/10003899249
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Aspekte des Qualitätsmanagements vor dem Hintergrund von Kernkompetenzen und Outsourcingmaßnahmen
Bergmann, Matthias - In: Herausforderung Bankmanagement : Entwicklungslinien und …, (pp. 381-401). 2006
Persistent link: https://www.econbiz.de/10003374954