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Service quality benchmarking of amusement parks using a hybrid approach

James, Ajith Tom - In: International journal of quality & reliability management 39 (2022) 4, pp. 1000-1019

Persistent link: https://www.econbiz.de/10013169515

A study of customer care and satisfaction towards hotel service quality

Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172

Persistent link: https://www.econbiz.de/10010396379

Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

Business excellence influence for the improvement of hotel performance in Croatia

Žilić, Ivana - In: International journal of economics and business research 6 (2013) 3, pp. 357-366

Persistent link: https://www.econbiz.de/10010351106

Analysing key indicators of website service quality using Kano and DANP hybrid model

Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807

Persistent link: https://www.econbiz.de/10012672163

A study of determinants of service quality and its role in customer satisfaction : a case of selected hotels in Sulaimaniyah, Kurdistan region of Iraq

Singh, Mamta; Kumar, Devendra - In: Business and Economic Research : BER 10 (2020) 2, pp. 64-85

Persistent link: https://www.econbiz.de/10012267311

Examining the key dimensions of customer experience quality in the hotel industry

Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861

Persistent link: https://www.econbiz.de/10012176720

The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry

Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673

Persistent link: https://www.econbiz.de/10013415861

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Measurement of service quality in the hotel sector : the case of Northern Poland

Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332

Persistent link: https://www.econbiz.de/10009768002

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