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~subject:"Qualitätsmanagement"
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Einfluss der internen Qualität...
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Qualitätsmanagement
Service quality
21,819
Dienstleistungsqualität
21,068
Erfolgsfaktor
17,743
Success factor
15,708
Customer satisfaction
15,568
Kundenzufriedenheit
13,985
Job satisfaction
13,808
Arbeitszufriedenheit
13,099
Consumer behaviour
7,602
Relationship marketing
7,574
Beziehungsmarketing
7,534
Konsumentenverhalten
7,410
Deutschland
6,425
Germany
5,922
Unternehmensberatung
4,470
Consultancy services
3,668
USA
3,289
Quality management
3,238
United States
3,164
Theorie
2,977
Theory
2,900
Employee retention
2,853
Mitarbeiterbindung
2,853
Wirtschaftsprüfung
2,661
Financial audit
2,641
Arbeitsverhalten
2,637
Work behaviour
2,627
Leistungsmotivation
2,311
Unternehmenserfolg
2,308
Work motivation
2,283
Satisfaction
2,277
Krankenhaus
2,212
Hospital
2,185
Firm performance
2,089
Personalmanagement
2,068
Human Resource Management
2,062
Führungsstil
2,059
Leadership style
2,046
job satisfaction
1,974
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Online availability
All
Undetermined
1,230
Free
487
Type of publication
All
Article
2,450
Book / Working Paper
862
Journal
9
Type of publication (narrower categories)
All
Article in journal
2,214
Aufsatz in Zeitschrift
2,214
Aufsatz im Buch
214
Book section
214
Hochschulschrift
184
Thesis
153
Graue Literatur
134
Non-commercial literature
134
Working Paper
70
Arbeitspapier
67
Case study
63
Fallstudie
63
Collection of articles of several authors
59
Sammelwerk
59
Conference paper
48
Konferenzbeitrag
48
Bibliografie enthalten
40
Bibliography included
40
Aufsatzsammlung
34
Konferenzschrift
31
Conference proceedings
19
Amtsdruckschrift
18
Government document
18
Lehrbuch
13
Textbook
12
Dissertation u.a. Prüfungsschriften
10
Ratgeber
10
Guidebook
9
Handbook
9
Handbuch
9
Article
4
Mehrbändiges Werk
4
Multi-volume publication
4
Collection of articles written by one author
3
Nachschlagewerk
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
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English
2,784
German
533
Undetermined
8
Polish
2
Czech
1
Danish
1
French
1
Spanish
1
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Author
All
Bruhn, Manfred
34
Antony, Jiju
25
Rahman, Zillur
17
Shahin, Arash
17
Talib, Faisal
17
Prybutok, Victor R.
12
Qureshi, M. N.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Swarnakar, Vikas
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Sony, Michael
8
Bagherian, Anthony
7
Medeiros, Denise Dumke de
7
Rust, Roland T.
7
Chakraborty, Subhajit
6
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Gremyr, Ida
6
He, Zhen
6
Melo, Fagner José Coutinho de melo
6
Singh, Rajesh K.
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gershon, Mark E.
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gupta, Ajay
5
Heras-Saizarbitoria, Iñaki
5
Johnson, Dana M.
5
Kaynak, Hale
5
Lasrado, Flevy
5
McDermott, Olivia
5
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
5
Springer Fachmedien Wiesbaden
4
National Bureau of Economic Research
3
Taylor and Francis.
3
Erasmus Research Institute of Management
2
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Institut Arbeit und Technik
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
Shaker Verlag
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bayern / Bayerisches Staatsministerium für Wirtschaft und Medien, Energie und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brookings Institution
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Center for Urban & Real Estate Management <Zürich>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
International journal of productivity and quality management : IJPQM
122
The TQM journal : the international review of organizational improvement
111
International journal of quality & reliability management
83
Total quality management & business excellence
59
Quality management journal : QMJ
53
International journal of quality and service sciences
36
International journal of production research
35
International journal of services and operations management
32
International journal of six sigma and competitive advantage : IJSSCA
29
Benchmarking : an international journal ; BIJ
22
Health care management review : HCM review
22
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
20
Amfiteatru economic : an economic and business research periodical
19
International journal of production economics
17
Journal of retailing and consumer services
17
The service industries journal
17
Cogent business & management
16
SpringerLink / Bücher
16
International journal of business information systems : IJBIS
15
International journal of contemporary hospitality management
15
Journal of air transport management
15
Managing service quality : MSQ ; an international journal
15
Business process management journal
14
International journal of services and operations management : IJSOM
14
European research studies
13
Europäische Hochschulschriften / 5
13
International journal of business excellence
13
International journal of services, economics and management
12
Journal of business research : JBR
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
Gabler Edition Wissenschaft
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and innovation
10
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Source
All
ECONIS (ZBW)
3,269
USB Cologne (EcoSocSci)
35
EconStor
9
USB Cologne (business full texts)
4
OLC EcoSci
4
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Modell zur Evaluierung von Beratungsprojekten
Sangüesa Sánchez, Marta
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001790259
Saved in:
2
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
Saved in:
3
The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry : Tehran Tejarat Bank agencies
Mousavifard, Fatemehsadat
;
Rahmanian, Mohammad
;
Ayoubi, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 413-425
Persistent link: https://www.econbiz.de/10011861182
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
6
Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon
;
Droge, Cornelia
;
Heim, Gregory
; …
- In:
Decision sciences : DS
45
(
2014
)
1
,
pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
Saved in:
7
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
8
Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.
;
Jalal, Dima
;
Al-Lozi, Enas
- In:
International journal of business information systems : …
14
(
2013
)
1
,
pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
Saved in:
9
The roles of customer orientation and employee orientation contribute to service quality and new service success
Trongpanich, Wannee
;
Kanchana Sukanthasirikul
- In:
Journal of international business and economics : JIBE
14
(
2014
)
2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10010407294
Saved in:
10
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
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