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Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel
Chang, Kuo-chien; Chen, Mu-Chen - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 1-27
Persistent link: https://www.econbiz.de/10008986655
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Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen; Hsu, Chia-Lin; Lee, Li-Hung - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
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How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin; Chen, Mu-Chen; Kumar, Vikas - In: Total quality management & business excellence : an … 29 (2018) 2, pp. 161-184
Persistent link: https://www.econbiz.de/10011854048