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~subject:"Qualitätsmanagement"
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The impact of outcome quality,...
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Qualitätsmanagement
Service quality
21,628
Südkorea
21,366
South Korea
21,196
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Krankenhaus
13,293
Hospital
12,057
Soziale Beziehungen
8,658
Consumer behaviour
8,610
Konsumentenverhalten
8,417
Social relations
8,379
Relationship marketing
7,334
Beziehungsmarketing
7,290
USA
4,784
United States
4,619
Theorie
4,509
Deutschland
4,431
Theory
4,374
Health care
4,068
Gesundheitsversorgung
4,033
Germany
3,899
Gesundheitswesen
3,134
Quality management
3,081
Health care system
2,967
China
2,663
Patients
2,609
Wirtschaftsprüfung
2,558
Financial audit
2,551
Japan
2,521
Patienten
2,482
Schätzung
1,991
Taiwan
1,947
Estimation
1,917
India
1,827
Indien
1,769
Soziales Netzwerk
1,744
Social network
1,690
Arbeitszufriedenheit
1,567
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All
Undetermined
1,149
Free
490
Type of publication
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Article
2,334
Book / Working Paper
862
Journal
12
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Article in journal
2,085
Aufsatz in Zeitschrift
2,085
Aufsatz im Buch
232
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Hochschulschrift
191
Thesis
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Graue Literatur
136
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75
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72
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69
Sammelwerk
69
Case study
49
Fallstudie
49
Conference paper
44
Konferenzbeitrag
44
Bibliografie enthalten
40
Bibliography included
40
Konferenzschrift
35
Aufsatzsammlung
33
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21
Amtsdruckschrift
19
Dissertation u.a. Prüfungsschriften
19
Government document
19
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15
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15
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15
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13
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4
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4
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4
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4
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4
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3
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3
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3
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2
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English
2,604
German
601
Undetermined
8
Polish
2
Czech
1
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1
French
1
Dutch
1
Spanish
1
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Author
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Bruhn, Manfred
34
Shahin, Arash
16
Rahman, Zillur
14
Talib, Faisal
14
McFadden, Kathleen L.
13
Prybutok, Victor R.
12
Antony, Jiju
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
9
Gowen, Charles, III.
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dahlgaard, Jens Jörn
7
Dietrich, Martin
7
Gremyr, Ida
7
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhat, Shreeranga
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gupta, Ajay
5
He, Zhen
5
Hellmann, Wolfgang
5
Helmig, Bernd
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singer, Sara J.
5
Singh, Rajesh K.
5
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Hochschulrektorenkonferenz
17
Springer Fachmedien Wiesbaden
8
IGI Global
7
OECD
4
Taylor and Francis.
3
Verlag Dr. Kovač
3
Aspen Systems Corporation <Germantown, Md.>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <21., 2016, Berlin>
2
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Mediengruppe Oberfranken - Fachverlage GmbH & Co. KG
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Aspen Systems Corporation, Germantown, Md.
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutsche Krankenhaus Verlagsgesellschaft mbH
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
118
International journal of productivity and quality management : IJPQM
98
The TQM journal : the international review of organizational improvement
80
International journal of quality & reliability management
67
Quality management journal : QMJ
55
Total quality management & business excellence
49
Health care management review : HCM review
36
International journal of quality and service sciences
34
International journal of services and operations management
33
Journal of health organization and management
30
International journal of production research
28
International journal of six sigma and competitive advantage : IJSSCA
25
Auditing : a journal of practice & theory
22
International journal of hospitality management
22
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
18
Amfiteatru economic : an economic and business research periodical
17
Journal of retailing and consumer services
17
SpringerLink / Bücher
16
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Business process management journal
13
European research studies
13
International journal of production economics
13
International journal of services and operations management : IJSOM
13
Service business
13
European journal of operational research : EJOR
12
International journal of services, economics and management
12
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
Europäische Hochschulschriften / 5
10
International journal of services and standards
10
Journal of business research : JBR
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
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Source
All
ECONIS (ZBW)
3,127
USB Cologne (EcoSocSci)
64
EconStor
10
OLC EcoSci
5
USB Cologne (business full texts)
2
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1
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
Alternative information processing mechanisms in
hospital
supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
Saved in:
4
Do satisfied employees lead to satisfied
patients
? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
The effect of creating new secondary health services on
patients
' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
6
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
7
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
8
Fulfilment of expectations mediating quality and satisfaction : the case of
hospital
service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
9
The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem
;
Hashem, Tareq N.
;
Swies, Rateb Jalil
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
Saved in:
10
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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