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Managing service quality in multiple outsourcing
Ye, Guangliang; Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International journal of electronic commerce : IJEC 18 (2013/14) 3, pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
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ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia; Nadhira Dhana Shafira - In: International journal of agile systems and management : … 14 (2021) 3, pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
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Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://www.econbiz.de/10012503254
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The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International journal of production economics 138 (2012) 1, pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
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Journal of service theory and practice
Bingley : Emerald - 25.2015 -
Persistent link: https://www.econbiz.de/10010513546
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Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando; Spadoni, Alessandro - In: International journal of production research 51 (2013) 22, pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Service Science and Innovation Management : Sustainable Service and Quality Performance in the Value Co-Creating Age
Polese, Francesco - 2014
products or offered services. Present contribution, hence, attempts the analysis of Innovation Management and Total Quality …
Persistent link: https://www.econbiz.de/10013067596
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Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam
Liang, Chih-Chin; Nguyen, Ngoc Ly - In: Electronic commerce research 18 (2018) 3, pp. 629-646
Persistent link: https://www.econbiz.de/10011901704