//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Qualitätsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Practical application of impor...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Qualitätsmanagement
Service quality
21,767
Tourismus
21,219
Tourism
21,201
Dienstleistungsqualität
21,016
Customer satisfaction
15,533
Performance measurement
15,316
Performance-Messung
14,505
Kundenzufriedenheit
13,950
Job satisfaction
13,764
Arbeitszufriedenheit
13,053
Consumer behaviour
9,794
Konsumentenverhalten
9,554
Leistungsmotivation
9,313
Work motivation
9,123
Arbeitsverhalten
8,574
Work behaviour
8,478
Tourismuswirtschaft
8,193
Tourism industry
8,176
Relationship marketing
7,880
Beziehungsmarketing
7,827
Hotel industry
6,601
Hotellerie
6,512
Urlaubsverhalten
6,300
Holiday behaviour
6,279
Theorie
4,855
Theory
4,775
USA
4,770
United States
4,624
Deutschland
4,601
Tourismusmarketing
4,581
Tourism marketing
4,567
Germany
4,249
Unternehmenserfolg
3,974
Firm performance
3,922
Mitarbeiterbindung
3,762
Employee retention
3,760
Quality management
3,480
Führungsstil
3,192
Leadership style
3,179
more ...
less ...
Online availability
All
Undetermined
1,313
Free
528
Type of publication
All
Article
2,672
Book / Working Paper
878
Journal
11
Type of publication (narrower categories)
All
Article in journal
2,424
Aufsatz in Zeitschrift
2,424
Aufsatz im Buch
233
Book section
233
Hochschulschrift
176
Graue Literatur
149
Non-commercial literature
149
Thesis
147
Working Paper
72
Arbeitspapier
70
Collection of articles of several authors
67
Sammelwerk
67
Case study
60
Fallstudie
60
Conference paper
48
Konferenzbeitrag
48
Bibliografie enthalten
41
Bibliography included
41
Aufsatzsammlung
39
Konferenzschrift
39
Amtsdruckschrift
23
Conference proceedings
23
Government document
23
Lehrbuch
14
Textbook
13
Handbook
11
Handbuch
11
Dissertation u.a. Prüfungsschriften
7
Bibliografie
5
Forschungsbericht
5
Guidebook
5
Ratgeber
5
Collection of articles written by one author
4
Glossar enthalten
4
Glossary included
4
Sammlung
4
Article
3
Mehrbändiges Werk
3
Multi-volume publication
3
Nachschlagewerk
3
more ...
less ...
Language
All
English
3,056
German
503
Undetermined
9
Czech
2
French
2
Polish
2
Spanish
2
Danish
1
more ...
less ...
Author
All
Bruhn, Manfred
34
Shahin, Arash
20
Tarí, Juan José
17
Rahman, Zillur
15
Talib, Faisal
15
Antony, Jiju
14
Prybutok, Victor R.
12
Cudney, Elizabeth A.
11
Dahlgaard-Park, Su Mi
10
McFadden, Kathleen L.
10
Pereira-Moliner, Jorge
10
Schreier, Gerhard
10
Dahlgaard, Jens Jörn
9
Molina Azorín, José Francisco
9
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Rust, Roland T.
7
Benkenstein, Martin
6
Bäckström, Ingela
6
Chakraborty, Subhajit
6
Chang, Tsang-Chuan
6
Chen, Kuen-Suan
6
Dwivedi, Yogesh Kumar
6
Gotzamani, Katerina
6
Heras-Saizarbitoria, Iñaki
6
López-Gamero, María D.
6
Melo, Fagner José Coutinho de melo
6
Pantouvakis, Angelos
6
Singh, Rajesh K.
6
Stauss, Bernd
6
Witell, Lars
6
Balouei Jamkhaneh, Hadi
5
Basu, Rana
5
Bhola, Prabha
5
Dreyer, Axel
5
Gandhi, Surjit Kumar
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
more ...
less ...
Institution
All
Hochschulrektorenkonferenz
21
IGI Global
8
Springer Fachmedien Wiesbaden
6
OECD
4
Taylor and Francis.
4
Europäische Kommission / Generaldirektion Unternehmen
3
Europäische Kommission / Referat Fremdenverkehr
3
Erasmus Research Institute of Management
2
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brookings Institution
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Bibliotheksinstitut
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
156
International journal of productivity and quality management : IJPQM
135
The TQM journal : the international review of organizational improvement
105
International journal of quality & reliability management
82
Total quality management & business excellence
76
Quality management journal : QMJ
58
International journal of production research
52
International journal of quality and service sciences
39
International journal of services and operations management
38
International journal of hospitality management
29
Benchmarking : an international journal ; BIJ
28
International journal of six sigma and competitive advantage : IJSSCA
25
Beiträge zur Hochschulpolitik
24
Journal of health organization and management
22
Amfiteatru economic : an economic and business research periodical
21
Auditing : a journal of practice & theory
21
Health care management review : HCM review
21
International journal of production economics
21
International journal of contemporary hospitality management
18
International journal of process management and benchmarking : IJPMB
18
The service industries journal
18
Business process management journal
17
Journal of retailing and consumer services
17
Managing service quality : MSQ ; an international journal
16
Cogent business & management
15
Service business
15
International journal of business information systems : IJBIS
14
International journal of services and operations management : IJSOM
14
Journal of air transport management
14
Benchmarking : an international journal
13
European research studies
13
International journal of business excellence
13
SpringerLink / Bücher
13
European journal of operational research : EJOR
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
International journal of quality and innovation
12
International journal of services, economics and management
12
Journal of business research : JBR
12
Socio-economic planning sciences : the international journal of public sector decision-making
12
The accounting review : a publication of the American Accounting Association
12
more ...
less ...
Source
All
ECONIS (ZBW)
3,503
USB Cologne (EcoSocSci)
39
EconStor
8
OLC EcoSci
7
USB Cologne (business full texts)
2
ArchiDok
1
Other ZBW resources
1
more ...
less ...
Showing
1
-
10
of
3,561
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A measure of tourist experience quality : the case of inland
tourism
in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
2
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya
tourism
region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
3
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
4
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
5
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
6
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
7
The Impact of Hotels E-Service Quality Management on British Tourists’ Satisfaction
Elsayed, Khaled
;
Daif, Rehab
-
2019
. This paper provides a broad-based analysis which will enable to achieve the sustainable competitive advantage in e-
tourism
…
Persistent link: https://www.econbiz.de/10014103249
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
A formative measurement approach for exploring how to form service quality in hot spring resorts
Liu, Xiaoming
;
Fu, Yi
;
Chao, Ren-Fang
;
Li, Jun
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 27-39
Persistent link: https://www.econbiz.de/10012165571
Saved in:
10
A study of determinants of service quality and its role in customer satisfaction : a case of selected hotels in Sulaimaniyah, Kurdistan region of Iraq
Singh, Mamta
;
Kumar, Devendra
- In:
Business and Economic Research : BER
10
(
2020
)
2
,
pp. 64-85
Persistent link: https://www.econbiz.de/10012267311
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->