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Handoff processes, information quality and patient safety : a trans-disciplinary literature review

Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; … - In: Business process management journal 19 (2013) 1, pp. 70-94

Persistent link: https://www.econbiz.de/10010202693

An integrated simulation-DEA approach to imporve quality care of medical centres

Azadeh, Mohammad Ali; Sepahi, Masoome; Haghighi, Sara … - In: International journal of process management and … 3 (2013) 3, pp. 352-370

Persistent link: https://www.econbiz.de/10010339882

Six Sigma applied to reduce patients' waiting time in a cancer pharmacy

Arafeh, Mazen; Barghash, Mahmoud A.; Sallam, Eman; … - In: International journal of six sigma and competitive … 8 (2013/14) 2, pp. 105-124

Persistent link: https://www.econbiz.de/10010490561

Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Nurses perception of a hospital's process improvement on patient satisfaction

Choi, Yunsik; Fredendall, Lawrence D.; Roth, Aleda; … - In: Quality management journal : QMJ 31 (2024) 2, pp. 77-101

Persistent link: https://www.econbiz.de/10014545357

Improving Patient Safety - How to Use Service Modularity in Healthcare Processes to Manage Systemic Errors

Kapsali, Maria; Bessant, J. - 2012

purpose, 5 healthcare processes from the surgical ward of a UK hospital are analysed through FMEAs, Root Cause Analysis and … study also uses 5 industrial examples (rail, marine, chemicals, construction, and animal hospital) to show how this is …

Persistent link: https://www.econbiz.de/10014164045

Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study

Albsoul, Rania; Alshyyab, Muhammad Ahmed; Al Odat, … - In: The TQM journal : the international review of … 35 (2023) 6, pp. 1394-1416

Persistent link: https://www.econbiz.de/10014326383

Service composite quality as a strategic measure of patient well-being

Anderson, Jeffrey E.; Nguyen, Carlin; Tofighi, Maryam - In: Journal of strategic marketing 31 (2023) 4, pp. 940-960

Persistent link: https://www.econbiz.de/10014305059

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