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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Cognition
11,633
Kognition
11,577
Consumer behaviour
9,108
Konsumentenverhalten
8,890
Relationship marketing
7,118
Beziehungsmarketing
7,068
Website
3,087
Theorie
2,777
Quality management
2,762
Theory
2,704
Wirtschaftsprüfung
2,531
Financial audit
2,525
USA
2,513
United States
2,445
Deutschland
2,099
Emotion
2,006
Germany
1,972
Krankenhaus
1,952
Hospital
1,934
Electronic Commerce
1,795
Online-Handel
1,788
Online retailing
1,784
E-commerce
1,749
Experiment
1,716
Health care
1,652
Gesundheitsversorgung
1,620
Customer service
1,501
Kundenservice
1,398
Bildungsniveau
1,384
Educational achievement
1,331
Product quality
1,323
Produktqualität
1,304
Gesundheitswesen
1,299
Job satisfaction
1,299
customer satisfaction
1,295
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Bruhn, Manfred
34
Shahin, Arash
16
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
Antony, Jiju
10
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Gremyr, Ida
6
Medeiros, Denise Dumke de
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Zhang, Min
5
Abbott, Lawrence J.
4
Ajmal, Mian M.
4
Amorim, Marlene
4
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Hochschulrektorenkonferenz
17
IGI Global
7
Springer Fachmedien Wiesbaden
6
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
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1
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1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
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1
European Society for Opinion and Marketing Research
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
107
International journal of productivity and quality management : IJPQM
90
The TQM journal : the international review of organizational improvement
74
International journal of quality & reliability management
59
Total quality management & business excellence
52
Quality management journal : QMJ
49
International journal of quality and service sciences
32
International journal of services and operations management
30
International journal of production research
27
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Health care management review : HCM review
19
International journal of six sigma and competitive advantage : IJSSCA
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of production economics
14
Journal of air transport management
14
European research studies
13
International journal of services, economics and management
13
Service business
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
Business process management journal
10
Europäische Hochschulschriften / 5
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
2,788
USB Cologne (EcoSocSci)
21
EconStor
7
OLC EcoSci
4
USB Cologne (business full texts)
2
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STEP model approach for linking
website
usability dimensions and
website
success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
2
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
3
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
4
Determinants of the information systems effectiveness at the Ministry of Communications : Kuwait
Khalil, Omar
;
Ghanim, Haitham G.
;
Abdel-Razek, Refaat H.
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 406-431
Persistent link: https://www.econbiz.de/10011637537
Saved in:
5
Assessing the success of ICT's from a user perspective : case study of Coffee Research Foundation, Kenya
Makoka, Michael W.
;
Ochieng, Daniel O.
- In:
Journal of management and strategy : JMS
5
(
2014
)
4
,
pp. 46-53
Persistent link: https://www.econbiz.de/10010440656
Saved in:
6
An evaluation of a new investors-based system information application in the Indonesian stock exchange
Abdillah, Willy
;
Usman, Berto
;
Indriyatmi, Ruth Yendra
- In:
DLSU business & economics review
30
(
2020
)
1
,
pp. 92-110
Persistent link: https://www.econbiz.de/10013470882
Saved in:
7
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
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8
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
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9
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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10
Examining the relationship between system quality, knowledge quality and user satisfaction in the success of knowledge management system : an empirical study
Vijai, J. Prince
- In:
International journal of knowledge management studies : …
9
(
2018
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10011979932
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