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Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level

Mathe-Soulek, Kimberly; Slevitch, Lisa; Dallinger, Ioana - In: International journal of hospitality management 50 (2015), pp. 46-54

Persistent link: https://www.econbiz.de/10011387958

The influence of service quality, product quality, price, and innovation on customer loyalty at satay restaurant with the customer satisfaction as an intervening variable

Mulady, Rifda Zahida; Sumadi - 2023

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Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis

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Service quality and gender differences in Brazilian self-service restaurants

Freitas, André Luís Policani; Barros, Marta Duarte de - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 198-221

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Classifying restaurant service quality attributes by using Kano model and IPA approach

Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328

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Determinants of fast-food restaurant service quality in the United Arab Emirates

Ponnaiyan, Subramaniam; Ababneh, Khaldoun I.; Prybutok, … - In: Quality management journal : QMJ 28 (2021) 2, pp. 86-97

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Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants

Kukanja, Marko; Planinc, Tanja - In: Quality management journal : QMJ 27 (2020) 2, pp. 95-105

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Service quality measures : systematic literature review and future research directions

Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23

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Impact of total quality services on financial performance : role of service profit chain

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