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Qualitätsmanagement
Service quality
21,770
Dienstleistungsqualität
21,019
Einzelhandel
17,858
Retail trade
15,258
Consumer behaviour
8,604
Konsumentenverhalten
8,521
Customer satisfaction
7,145
Kundenzufriedenheit
6,914
Relationship marketing
5,773
Beziehungsmarketing
5,756
Customer service
3,469
Deutschland
3,314
Theorie
3,101
Kundenservice
3,076
Theory
3,040
USA
2,636
Quality management
2,603
Germany
2,582
Wirtschaftsprüfung
2,489
Financial audit
2,483
United States
2,475
Online-Handel
2,268
Online retailing
2,262
Electronic Commerce
1,998
E-commerce
1,897
Krankenhaus
1,859
Hospital
1,846
Health care
1,607
Gesundheitsversorgung
1,578
Supply chain
1,433
Lieferkette
1,421
India
1,377
Indien
1,359
Product quality
1,353
Produktqualität
1,343
Gesundheitswesen
1,282
Dienstleistungssektor
1,271
Health care system
1,264
Großbritannien
1,248
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Undetermined
1,043
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430
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Article
1,978
Book / Working Paper
663
Journal
9
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Article in journal
1,801
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Aufsatz im Buch
165
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149
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128
Graue Literatur
117
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117
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58
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57
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47
Sammelwerk
47
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38
Bibliography included
38
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37
Konferenzbeitrag
37
Case study
33
Fallstudie
33
Konferenzschrift
26
Aufsatzsammlung
23
Amtsdruckschrift
19
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19
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17
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10
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9
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8
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8
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4
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3
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3
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3
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3
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3
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2
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2
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English
2,270
German
381
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4
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2
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Rust, Roland T.
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Gotzamani, Katerina
6
Melo, Fagner José Coutinho de melo
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Georgiou, Andreas C.
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Andronikidis, Andreas
4
Aobdia, Daniel
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Chartered Institute of Marketing
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
74
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
63
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
25
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
18
Journal of retailing and consumer services
17
International journal of production economics
16
Amfiteatru economic : an economic and business research periodical
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
European journal of operational research : EJOR
13
European research studies
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
International journal of services, economics and management
11
Gabler Edition Wissenschaft
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
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Source
All
ECONIS (ZBW)
2,632
EconStor
7
USB Cologne (EcoSocSci)
7
OLC EcoSci
4
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1
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
2
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
3
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
4
Das Beschwerdemanagment als Bestandteil eines Qualitätsmanagements im Handel : Vorschläge für eine Zertifizierung nach den Normen DIN-ISO-9000 ff. unter besonderer Berücksichtigung...
Schwendt, Stefanie
-
1998
Persistent link: https://www.econbiz.de/10013277733
Saved in:
5
Kundenorientierung im Handel durch professionelles Qualitätsmanagement : das Fallbeispiel Migros
Bruhn, Manfred
- In:
Handelsforschung
12
(
1997
),
pp. 47-70
Persistent link: https://www.econbiz.de/10001229946
Saved in:
6
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
7
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.
;
Novokreshchenova, N. A.
; …
- In:
European research studies
19
(
2016
)
3B
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
Saved in:
8
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
9
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
10
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
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