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The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Persistent link: https://www.econbiz.de/10014442307

Global service quality of business-to-consumer electronic-commerce

Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10010400980

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

Quality management in healthcare organizations : empirical evidence from the baldrige data

Parast, Mahour Mellat; Golmohammadi, Davood - In: International journal of production economics 216 (2019), pp. 133-144

Persistent link: https://www.econbiz.de/10012106759

Web-based information systems success : testing the antecedents of online customer satisfaction

Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145

Persistent link: https://www.econbiz.de/10010205078

Perceived quality of web-based financial advice and its impacts

Pistoia, Adriano; Wirtz, Bernd W.; Elsäßer, Marc - In: International journal of electronic business 12 (2015) 4, pp. 319-344

Persistent link: https://www.econbiz.de/10011548165

Reconceptualizing integration quality dynamics for omnichannel marketing

Hossain, Tasnim M. Taufique; Akter, Shahriar; Uraiporn, … - In: Industrial marketing management : the international … 87 (2020), pp. 225-241

Persistent link: https://www.econbiz.de/10012285178

SEM of service quality to predict overall patient satisfaction in medical clinics : a case study

Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36

Persistent link: https://www.econbiz.de/10011384434

Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction

Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513

Persistent link: https://www.econbiz.de/10014432005

The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407

Persistent link: https://www.econbiz.de/10011741146

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