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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Unternehmenserfolg
49,458
Firm performance
48,714
Relationship marketing
25,939
Beziehungsmarketing
25,264
Service quality
21,439
Dienstleistungsqualität
20,688
Customer satisfaction
15,261
Consumer behaviour
14,830
Konsumentenverhalten
14,608
Kundenzufriedenheit
13,675
Emotion
10,310
Theorie
6,324
Theory
6,243
USA
6,161
Deutschland
6,028
United States
5,994
Corporate governance
5,877
Corporate Governance
5,867
KMU
5,720
Germany
5,710
SME
5,699
Innovation
5,262
Führungskräfte
4,765
Managers
4,762
Unternehmensgründung
4,585
Business start-up
4,423
Strategisches Management
4,206
Strategic management
3,847
China
3,727
Bank
3,645
Quality management
3,610
Innovationsmanagement
3,495
Innovation management
3,367
Brand management
3,314
Markenführung
3,301
Performance measurement
3,298
Corporate social responsibility
3,287
Performance-Messung
3,272
Corporate Social Responsibility
3,266
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Online availability
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Undetermined
1,358
Free
559
Type of publication
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Article
2,761
Book / Working Paper
921
Journal
12
Type of publication (narrower categories)
All
Article in journal
2,516
Aufsatz in Zeitschrift
2,516
Aufsatz im Buch
231
Book section
231
Hochschulschrift
187
Thesis
158
Graue Literatur
147
Non-commercial literature
147
Working Paper
77
Arbeitspapier
75
Collection of articles of several authors
73
Sammelwerk
73
Case study
56
Fallstudie
56
Conference paper
53
Konferenzbeitrag
53
Bibliografie enthalten
44
Bibliography included
44
Aufsatzsammlung
40
Konferenzschrift
39
Conference proceedings
25
Amtsdruckschrift
21
Government document
21
Lehrbuch
14
Handbook
13
Handbuch
13
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12
Dissertation u.a. Prüfungsschriften
8
Bibliografie
6
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5
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5
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5
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5
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3
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3
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3
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Elektronischer Datenträger
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English
3,150
German
537
Undetermined
8
Polish
4
Italian
3
French
2
Czech
1
Danish
1
Croatian
1
Spanish
1
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Author
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Bruhn, Manfred
38
Shahin, Arash
18
Rahman, Zillur
16
Talib, Faisal
16
Prybutok, Victor R.
12
Tarí, Juan José
12
Cudney, Elizabeth A.
11
McFadden, Kathleen L.
11
Antony, Jiju
10
Qureshi, M. N.
10
Schreier, Gerhard
10
Sweis, Rateb J.
10
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Parast, Mahour Mellat
8
Sachdeva, Anish
8
Stauss, Bernd
8
Töpfer, Armin
8
Ahuja, Inderpreet Singh
7
Basu, Rana
7
Bhola, Prabha
7
Dahlgaard, Jens Jörn
7
Medeiros, Denise Dumke de
7
Pantouvakis, Angelos
7
Rust, Roland T.
7
Dwivedi, Yogesh Kumar
6
Gowen, Charles, III.
6
Gremyr, Ida
6
Lasrado, Flevy
6
Pereira-Moliner, Jorge
6
Sampaio, Paulo
6
Witell, Lars
6
Benkenstein, Martin
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dietrich, Martin
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gupta, Ajay
5
He, Zhen
5
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Institution
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Hochschulrektorenkonferenz
17
IGI Global
7
Springer Fachmedien Wiesbaden
6
National Bureau of Economic Research
4
OECD
4
Taylor and Francis.
3
Thüringen / Landesregierung
3
European Organization for Quality Control
2
Forschungsgemeinschaft Qualitätssicherung
2
Fraunhofer-Institut für Produktionstechnologie IPT
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
IT Service Management Forum Deutschland
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
Verlag Dr. Kovač
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Chartered Institute of Marketing
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
152
International journal of productivity and quality management : IJPQM
119
The TQM journal : the international review of organizational improvement
110
International journal of quality & reliability management
101
Total quality management & business excellence
90
Quality management journal : QMJ
58
International journal of production research
45
International journal of production economics
39
International journal of quality and service sciences
34
International journal of services and operations management
32
International journal of hospitality management
26
Benchmarking : an international journal ; BIJ
24
Auditing : a journal of practice & theory
22
Amfiteatru economic : an economic and business research periodical
21
International journal of six sigma and competitive advantage : IJSSCA
21
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
20
Journal of health organization and management
19
Cogent business & management
18
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
Journal of retailing and consumer services
17
The service industries journal
17
European journal of operational research : EJOR
16
SpringerLink / Bücher
16
International journal of business excellence
15
International journal of contemporary hospitality management
15
Journal of business research : JBR
15
Managing service quality : MSQ ; an international journal
15
Business process management journal
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of air transport management
14
Benchmarking : an international journal
13
European research studies
13
Europäische Hochschulschriften / 5
13
International journal of business information systems : IJBIS
13
International journal of quality and innovation
13
Service business
13
International journal of services, economics and management
12
The international journal of productivity and performance management : IJPPM
12
The accounting review : a publication of the American Accounting Association
11
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Source
All
ECONIS (ZBW)
3,650
USB Cologne (EcoSocSci)
29
EconStor
8
OLC EcoSci
5
USB Cologne (business full texts)
2
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1
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
2
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
3
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
4
How do customers respond to increased service quality competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
Saved in:
5
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
6
An empirical study of gap analysis of service quality in select private sector banks
Kumar Miryala, Ramesh
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 91-96
Persistent link: https://www.econbiz.de/10010209984
Saved in:
7
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
8
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
9
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
10
Customer relationship management systems and organizational performance : quantitative evidence from the Jordanian telecommunication industry
Al-Weshah, Ghazi A.
;
Al-Manasrah, Excimirey
; …
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012203369
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