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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors

Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22

Persistent link: https://www.econbiz.de/10011309906

An integrated simulation-DEA approach to imporve quality care of medical centres

Azadeh, Mohammad Ali; Sepahi, Masoome; Haghighi, Sara … - In: International journal of process management and … 3 (2013) 3, pp. 352-370

Persistent link: https://www.econbiz.de/10010339882

Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting

Bosko, Tawnya; Wilson, Kathryn S. - In: Journal of health organization and management 30 (2016) 7, pp. 1063-1080

Persistent link: https://www.econbiz.de/10011550705

Six Sigma applied to reduce patients' waiting time in a cancer pharmacy

Arafeh, Mazen; Barghash, Mahmoud A.; Sallam, Eman; … - In: International journal of six sigma and competitive … 8 (2013/14) 2, pp. 105-124

Persistent link: https://www.econbiz.de/10010490561

SEM of service quality to predict overall patient satisfaction in medical clinics : a case study

Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36

Persistent link: https://www.econbiz.de/10011384434

Patient satisfaction in hospital emergency services : a perspective from Portugal

Polónia, Daniel Ferreira; Dias, Ana Alexandra da Costa; … - In: International journal of productivity and quality … 31 (2020) 3, pp. 349-368

Persistent link: https://www.econbiz.de/10012516301

Production and quality performance of healthcare services in EU countries during the economic crisis

Mitropoulos, Panagiotis - In: Operational research : an international journal 21 (2021) 2, pp. 857-873

Persistent link: https://www.econbiz.de/10012584087

Improving the registration process in a healthcare facility with lean principles

Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of industrial engineering and management : JIEM 14 (2021) 3, pp. 538-551

Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics...

Persistent link: https://www.econbiz.de/10012598993

U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation

Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502820

An integrated methodology for evaluating patient service quality

Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759

Persistent link: https://www.econbiz.de/10012385057