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~subject:"Quality management"
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Quality management
Service quality
21,642
Dienstleistungsqualität
20,890
Taiwan
14,164
Customer satisfaction
6,529
Kundenzufriedenheit
6,333
Consumer behaviour
4,730
Konsumentenverhalten
4,653
Relationship marketing
4,092
Beziehungsmarketing
4,074
Qualitätsmanagement
2,627
Wirtschaftsprüfung
2,525
Financial audit
2,519
China
2,196
USA
1,976
United States
1,933
Krankenhaus
1,873
Hospital
1,862
Health care
1,593
Gesundheitsversorgung
1,563
Südkorea
1,530
Theorie
1,518
South Korea
1,509
Theory
1,485
Gesundheitswesen
1,285
Health care system
1,265
Product quality
1,234
Produktqualität
1,222
service quality
1,190
Customer service
1,187
Kundenservice
1,130
Dienstleistungssektor
1,100
Deutschland
1,094
Service industry
1,094
Germany
1,008
Hotel industry
947
Hotellerie
946
Schätzung
912
Estimation
896
Japan
890
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1,040
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418
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2,010
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573
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7
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1,829
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54
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38
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36
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36
Case study
34
Fallstudie
34
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31
Bibliography included
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23
Amtsdruckschrift
18
Aufsatzsammlung
18
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18
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15
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13
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8
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3
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3
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317
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Bruhn, Manfred
32
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
9
Marimon, Frederic
8
Qureshi, M. N.
8
Dahlgaard, Jens Jörn
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
European Students of Industrial Engineering and Management / TQM Vision
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IT Service Management Forum Deutschland
1
Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
118
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
61
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
27
Auditing : a journal of practice & theory
22
International journal of hospitality management
22
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
Cogent business & management
15
Amfiteatru economic : an economic and business research periodical
14
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of production economics
13
The service industries journal
13
Service business
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
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Source
All
ECONIS (ZBW)
2,570
Other ZBW resources
19
RePEc
1
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1
Internet-banking customer analysis based on perceptions of service quality in
Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
2
An assessment of service quality for international distribution centers in
Taiwan
: a QFD approach with fuzzy AHP
Huang, Show-Hui S.
;
Hsu, Wen-Kai K.
- In:
Maritime policy and management : MPM
43
(
2016
)
3/4
,
pp. 509-523
Persistent link: https://www.econbiz.de/10011491325
Saved in:
3
Exploring green service quality elements for international tourist hotels in
Taiwan
from the aspect of two-dimensional quality model
Li, Yi-Min
;
Yang, Chih-Yun
;
Kuo, Ya-Hui
;
Hung, Ruei-Yi
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 111-125
Persistent link: https://www.econbiz.de/10010474496
Saved in:
4
Total quality management and human resources selection : a case study of the national teacher selection in
Taiwan
Chao, Chih-Yang
;
Hsu, Hung-Ming
;
Hung, Fang-Chih
;
Lin, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10010477244
Saved in:
5
Applying QFD to assess quality of short sea shipping : an empirical study on Cross-Strait high-speed ferry service between
Taiwan
and Mainland China
Huang, Sheng Teng
;
Shang, Kuo Chung
;
Su, Chien Min
; …
- In:
International journal of shipping and transport …
12
(
2020
)
4
,
pp. 284-306
Persistent link: https://www.econbiz.de/10012256832
Saved in:
6
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
7
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
8
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
9
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
10
Evaluating city bus service based on zone of tolerance of expectation and normalized importance
Hu, Kai-chieh
- In:
Transport reviews : TR
30
(
2010
)
2
,
pp. 195-217
Persistent link: https://www.econbiz.de/10003957734
Saved in:
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