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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Research paper / Strathclyde Business School
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
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ECONIS (ZBW)
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Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
2
Performance management : TQM versus HRM ; lessons learned
Soltani, Ebrahim
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10001908454
Saved in:
3
A review of the theory and practice of managing TQM : an integrative framework
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Javadeen, Sayed Reza Sayed
- In:
Total quality management & business excellence : an …
19
(
2008
)
5/6
,
pp. 461-479
Persistent link: https://www.econbiz.de/10003740723
Saved in:
4
A new look at factors influencing total quality management failure : work process control or workforce control?
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Phillips, Paul
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 125-142
Persistent link: https://www.econbiz.de/10003761606
Saved in:
5
Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452
Saved in:
6
Quality performance in a global supply chain : finding out the weak link
Soltani, Ebrahim
;
Azadegan, Arash
;
Liao, Ying Ying
; …
- In:
International journal of production research
49
(
2011
)
1
,
pp. 269-293
Persistent link: https://www.econbiz.de/10008857017
Saved in:
7
The rhetoric and reality of "process control" in organisational environments with a TQM orientation : the managers' view
Soltani, Ebrahim
;
Singh, Abhilasha
;
Liao, Ying Ying
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 67-77
Persistent link: https://www.econbiz.de/10003957151
Saved in:
8
Stuck in the middle with you : the effects of incongruency of senior and middle managers' orientations on TQM programmes
Soltani, Ebrahim
;
Wilkinson, Adrian
- In:
International journal of operations & production …
30
(
2010
)
3/4
,
pp. 365-397
Persistent link: https://www.econbiz.de/10003958062
Saved in:
9
Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim
;
Liao, Ying Ying
;
Singh, Abhilasha
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
Saved in:
10
What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Liao, Ying Ying
;
Soltani, Ebrahim
;
Yeow, Pamela
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10010468785
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