//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Quality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The customer experience : a ro...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Consumer behaviour
12,685
Konsumentenverhalten
12,464
Deutschland
3,593
Theorie
3,506
Germany
3,489
Theory
3,471
Qualitätsmanagement
3,045
Brand management
2,865
Markenführung
2,853
USA
2,683
United States
2,625
Lieferantenmanagement
2,531
Supplier relationship management
2,529
Wirtschaftsprüfung
2,515
Financial audit
2,509
Social Web
2,362
Social web
2,361
Electronic Commerce
2,323
E-commerce
2,260
Brand image
2,216
Markenimage
2,204
Krankenhaus
2,060
Marketingmanagement
2,060
Marketing management
2,044
Hospital
2,036
Online-Handel
2,020
Online retailing
2,012
Customer service
1,975
Kundenservice
1,861
Einzelhandel
1,839
Retail trade
1,829
Online-Marketing
1,821
Internet marketing
1,808
more ...
less ...
Online availability
All
Undetermined
1,137
Free
451
Type of publication
All
Article
2,261
Book / Working Paper
711
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,990
Aufsatz in Zeitschrift
1,990
Aufsatz im Buch
221
Book section
221
Hochschulschrift
145
Graue Literatur
130
Non-commercial literature
130
Thesis
127
Arbeitspapier
61
Working Paper
61
Collection of articles of several authors
60
Sammelwerk
60
Case study
47
Fallstudie
47
Bibliografie enthalten
41
Bibliography included
41
Conference paper
41
Konferenzbeitrag
41
Konferenzschrift
35
Aufsatzsammlung
33
Conference proceedings
24
research-article
22
Amtsdruckschrift
21
Government document
21
Lehrbuch
17
Handbook
13
Handbuch
13
Textbook
13
Bibliografie
5
case-report
5
conceptual-paper
5
Glossar enthalten
4
Glossary included
4
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Advisory report
2
Elektronischer Datenträger
2
Gutachten
2
more ...
less ...
Language
All
English
2,516
German
466
French
3
Undetermined
3
Polish
2
Czech
1
Spanish
1
more ...
less ...
Author
All
Bruhn, Manfred
36
Shahin, Arash
17
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Töpfer, Armin
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Stauss, Bernd
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Haller, Sabine
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Smith, Alan D.
5
Tarí, Juan José
5
Vrat, Prem
5
Zhang, Min
5
more ...
less ...
Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Springer Fachmedien Wiesbaden
4
Springer-Verlag GmbH
3
Taylor and Francis.
3
Thüringen / Landesregierung
3
European Organization for Quality Control
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
REFSQ <16, 2010, Essen>
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
115
International journal of productivity and quality management : IJPQM
91
The TQM journal : the international review of organizational improvement
74
International journal of quality & reliability management
61
Total quality management & business excellence
50
Quality management journal : QMJ
48
International journal of quality and service sciences
34
International journal of services and operations management
31
International journal of production research
28
Auditing : a journal of practice & theory
22
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Health care management review : HCM review
19
Journal of health organization and management
19
Amfiteatru economic : an economic and business research periodical
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
The service industries journal
16
International journal of contemporary hospitality management
15
International journal of production economics
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
European research studies
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services, economics and management
12
Service business
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International Journal of Quality & Reliability Management
11
International journal of services and operations management : IJSOM
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Business process management journal
10
Europäische Hochschulschriften / 5
10
International journal of quality and innovation
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
more ...
less ...
Source
All
ECONIS (ZBW)
2,939
Other ZBW resources
37
RePEc
3
Showing
1
-
10
of
2,979
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
2
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
3
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
4
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
5
Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung
;
Joung, Junegak
;
Lim, Chiehyeon
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
Saved in:
6
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
7
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
8
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
9
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
10
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->