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~subject:"Quality management"
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Einfluss der internen Qualität...
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Quality management
Service quality
21,659
Dienstleistungsqualität
20,907
Erfolgsfaktor
17,661
Success factor
15,628
Customer satisfaction
15,472
Kundenzufriedenheit
13,887
Job satisfaction
13,669
Arbeitszufriedenheit
12,958
Consumer behaviour
7,527
Relationship marketing
7,513
Beziehungsmarketing
7,473
Konsumentenverhalten
7,335
Deutschland
6,419
Germany
5,916
Unternehmensberatung
4,459
Consultancy services
3,657
Qualitätsmanagement
3,303
USA
3,290
United States
3,165
Theorie
2,958
Theory
2,881
Employee retention
2,821
Mitarbeiterbindung
2,821
Wirtschaftsprüfung
2,646
Financial audit
2,626
Arbeitsverhalten
2,582
Work behaviour
2,572
Leistungsmotivation
2,291
Unternehmenserfolg
2,279
Work motivation
2,263
Satisfaction
2,239
Krankenhaus
2,176
Hospital
2,149
Firm performance
2,060
Personalmanagement
2,041
Human Resource Management
2,035
Führungsstil
2,026
Leadership style
2,013
job satisfaction
1,969
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1,249
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469
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Article
2,473
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741
Journal
7
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2,208
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2,208
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214
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126
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62
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62
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60
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60
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48
Sammelwerk
48
Conference paper
47
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47
Bibliografie enthalten
37
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37
Aufsatzsammlung
28
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26
research-article
24
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18
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18
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16
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12
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11
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9
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9
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8
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7
case-report
5
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4
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4
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4
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3
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3
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2
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2
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English
2,772
German
452
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2
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1
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1
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1
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1
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Bruhn, Manfred
32
Antony, Jiju
25
Rahman, Zillur
17
Shahin, Arash
17
Talib, Faisal
17
Prybutok, Victor R.
12
Qureshi, M. N.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Swarnakar, Vikas
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Sony, Michael
8
Bagherian, Anthony
7
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Gremyr, Ida
6
He, Zhen
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Singh, Rajesh K.
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gershon, Mark E.
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gupta, Ajay
5
Heras-Saizarbitoria, Iñaki
5
Johnson, Dana M.
5
Kaynak, Hale
5
Lasrado, Flevy
5
McDermott, Olivia
5
Melo, Fagner José Coutinho de melo
5
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
5
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
Erasmus Research Institute of Management
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Bayern / Bayerisches Staatsministerium für Wirtschaft und Medien, Energie und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forschungsgemeinschaft Qualitätssicherung
1
Forum Bildung
1
Forum Prüfungsverwaltung <2009, Hannover>
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
International journal of productivity and quality management : IJPQM
120
The TQM journal : the international review of organizational improvement
111
International journal of quality & reliability management
83
Total quality management & business excellence
59
Quality management journal : QMJ
53
International journal of quality and service sciences
35
International journal of production research
34
International journal of services and operations management
32
International journal of six sigma and competitive advantage : IJSSCA
29
Benchmarking : an international journal ; BIJ
22
Health care management review : HCM review
22
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
20
Amfiteatru economic : an economic and business research periodical
18
International journal of production economics
17
Journal of retailing and consumer services
17
The service industries journal
17
Cogent business & management
16
International journal of business information systems : IJBIS
15
International journal of contemporary hospitality management
15
Journal of air transport management
15
Managing service quality : MSQ ; an international journal
15
Business process management journal
14
European research studies
13
International journal of business excellence
13
International journal of services and operations management : IJSOM
13
International journal of services, economics and management
12
Journal of business research : JBR
12
Service business
12
SpringerLink / Bücher
12
The accounting review : a publication of the American Accounting Association
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International Journal of Quality & Reliability Management
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and innovation
10
International journal of services and standards
10
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Source
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ECONIS (ZBW)
3,181
Other ZBW resources
38
RePEc
2
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1
Modell zur Evaluierung von Beratungsprojekten
Sangüesa Sánchez, Marta
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001790259
Saved in:
2
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
Saved in:
3
The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry : Tehran Tejarat Bank agencies
Mousavifard, Fatemehsadat
;
Rahmanian, Mohammad
;
Ayoubi, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 413-425
Persistent link: https://www.econbiz.de/10011861182
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
6
Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon
;
Droge, Cornelia
;
Heim, Gregory
; …
- In:
Decision sciences : DS
45
(
2014
)
1
,
pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
Saved in:
7
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
8
Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.
;
Jalal, Dima
;
Al-Lozi, Enas
- In:
International journal of business information systems : …
14
(
2013
)
1
,
pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
Saved in:
9
The roles of customer orientation and employee orientation contribute to service quality and new service success
Trongpanich, Wannee
;
Kanchana Sukanthasirikul
- In:
Journal of international business and economics : JIBE
14
(
2014
)
2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10010407294
Saved in:
10
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
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