Similar Search Results

Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods

Yazdi, Amir Karbassi - In: International journal of productivity and quality … 15 (2015) 4, pp. 511-527

Persistent link: https://www.econbiz.de/10011376598

Measuring service quality in Macau luxury hotels using the QFD method : a case study

Pai, Chen-Kuo; Chen, Shun-Hsing; Hinds, David - In: International journal of services technology and management 22 (2016) 1/2, pp. 106-119

Persistent link: https://www.econbiz.de/10011645319

Service designing through Fuzzy Kano analysis in heritage tourism

Pandey, Ashutosh; Sahu, Rajendra - In: Supply chain sustainability : modeling and innovative …, (pp. 89-103). 2021

Persistent link: https://www.econbiz.de/10012387074

Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism

Pandey, Ashutosh; Sahu, Rajendra - In: International journal of services and operations … 37 (2020) 2, pp. 264-283

Persistent link: https://www.econbiz.de/10012521924

E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece

Skordoulis, Michalis; Alasonas, Panteleimon; … - In: International journal of productivity and quality … 22 (2017) 1, pp. 82-100

Persistent link: https://www.econbiz.de/10011855873

The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

Persistent link: https://www.econbiz.de/10010393800

Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets

Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17

Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...

Persistent link: https://www.econbiz.de/10012661386