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Redefining health care : creating value-based competition on results

Porter, Michael E.; Teisberg, Elizabeth Olmsted - 2006

Persistent link: https://www.econbiz.de/10003209019

Assessment of total quality of healthcare in rural primary health centers

Kokatnur, Udaykumar V.; Pilli, Sharanabasava Chandrashekar - In: The IUP journal of operations management : IJOM 17 (2018) 2, pp. 29-46

Persistent link: https://www.econbiz.de/10011881506

Basic Health Units services quality assessment through Kano and SERVQUAL models

Lacerda, Anderson Barbosa; Souza, Augusto Sergio da Silva; … - In: Benchmarking : an international journal 29 (2022) 9, pp. 2858-2880

Persistent link: https://www.econbiz.de/10014231610

The impact of quality on hospital choice : which information affects patients' behavior for colorectal resection or knee replacement?

Kuklinski, David; Vogel, Justus; Geissler, Alexander - In: Health care management science : a new journal serving … 24 (2021) 1, pp. 185-202

Persistent link: https://www.econbiz.de/10012544548

Complements or substitutes? Culture-technology interactions in healthcare

Queenan, Carrie C.; Kull, Thomas J.; Devaraj, Sarv - In: Decision sciences : DS 47 (2016) 5, pp. 851-880

Persistent link: https://www.econbiz.de/10011628079

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

Employee perceptions of service quality based on hospital quality improvement strategy

Tsai, Yafang; Wu, Shih-Wang; Tsai, Yi-Hua - In: International journal of management, economics and … 7 (2018), pp. 13-25

Following reforms in the Taiwanese healthcare system, hospitals are facing an increasingly competitive healthcare market. Hospital administrators, in response to this competition, are placing increasing importance on improving the quality of healthcare in order to ensure patient satisfaction....

Persistent link: https://www.econbiz.de/10011811861

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Evaluating healthcare process improvement for patient callbacks

Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66

Persistent link: https://www.econbiz.de/10011283323

Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals

Al-Saa'da, Raeeda Jamal; Taleb, Yara Khald Abu; … - In: Journal of management and strategy : JMS 4 (2013) 2, pp. 42-51

Persistent link: https://www.econbiz.de/10010227712

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