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~subject:"Quality management"
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Quality management
Service quality
21,801
Tourismus
21,241
Tourism
21,222
Dienstleistungsqualität
21,048
Customer satisfaction
15,562
Kundenzufriedenheit
13,976
Consumer behaviour
8,766
Konsumentenverhalten
8,526
Tourismuswirtschaft
7,730
Tourism industry
7,715
Relationship marketing
7,274
Beziehungsmarketing
7,223
Urlaubsverhalten
6,308
Holiday behaviour
6,287
Tourismusmarketing
3,045
Tourism marketing
3,033
Qualitätsmanagement
2,894
Deutschland
2,602
Wirtschaftsprüfung
2,500
Financial audit
2,494
Theorie
2,445
Theory
2,406
tourism
2,381
Germany
2,372
USA
2,365
Welt
2,320
United States
2,301
World
2,301
Krankenhaus
2,066
Hospital
2,048
Internationaler Tourismus
1,947
International tourism
1,946
Service management
1,759
Destination management
1,741
Health care
1,734
Destinationsmanagement
1,730
Hotel industry
1,689
Hotellerie
1,679
Gesundheitsversorgung
1,675
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448
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7
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43
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39
Fallstudie
39
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35
Bibliography included
35
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27
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24
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23
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23
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23
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Bruhn, Manfred
32
Shahin, Arash
16
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
He, Zhen
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Stauss, Bernd
6
Töpfer, Armin
6
Witell, Lars
6
Zhang, Min
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Haller, Sabine
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Abbott, Lawrence J.
4
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IGI Global
7
OECD
4
Springer Fachmedien Wiesbaden
4
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3
Europäische Kommission / Referat Fremdenverkehr
3
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutsches Seminar für Tourismus
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Generaldirektion Unternehmen und Industrie
1
Europäische Kommission / Generaldirektion Unternehmen und Industrie / Tourism Unit
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forschungsgemeinschaft Qualitätssicherung
1
Forum Bildung
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
110
International journal of productivity and quality management : IJPQM
88
The TQM journal : the international review of organizational improvement
74
International journal of quality & reliability management
60
Total quality management & business excellence
50
Quality management journal : QMJ
48
International journal of quality and service sciences
35
International journal of services and operations management
32
International journal of production research
27
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Amfiteatru economic : an economic and business research periodical
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
European research studies
13
International journal of production economics
13
International journal of services and operations management : IJSOM
12
International journal of services, economics and management
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
European journal of operational research : EJOR
11
International Journal of Quality & Reliability Management
11
Journal of business research : JBR
11
Benchmarking : an international journal
10
Business process management journal
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Tourism management : research, policies, practice
10
Journal of hospitality marketing & management
9
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Source
All
ECONIS (ZBW)
2,783
Other ZBW resources
37
RePEc
3
ArchiDok
1
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1
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1
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya
tourism
region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
2
Service performance quality evaluation and satisfaction in a USA wine festivalscape : buying behavioural effects
Bruwer, Johan
;
Kelley, Kathleen
- In:
International journal of event and festival management
6
(
2015
)
1
,
pp. 18-38
Persistent link: https://www.econbiz.de/10011298053
Saved in:
3
Honeymoon
tourism
: exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
4
A measure of tourist experience quality : the case of inland
tourism
in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
5
A framework for medical tourists' satisfaction and loyalty by costumer segmentation and quality improvement
Nakhaeinejad, Mahdi
;
Moeinzadeh, Mohammad Hosein
; …
- In:
Journal of hospitality and tourism insights
5
(
2022
)
5
,
pp. 1022-1033
Persistent link: https://www.econbiz.de/10013483198
Saved in:
6
Mapping heritage
tourism
service quality using the Kano model : a case study of Indian
tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
7
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
8
The Impact of Hotels E-Service Quality Management on British Tourists’ Satisfaction
Elsayed, Khaled
;
Daif, Rehab
-
2019
. This paper provides a broad-based analysis which will enable to achieve the sustainable competitive advantage in e-
tourism
…
Persistent link: https://www.econbiz.de/10014103249
Saved in:
9
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
10
Medical
tourism
service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
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