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The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
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The effect of service quality on customer satisfaction in an automotive after-sales service
Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12
Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … relationships to the satisfaction of customers at Toyota Dasmarinas-Cavite Philippines. Interestingly, tangibles, responsiveness …
Persistent link: https://www.econbiz.de/10012507332
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The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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Total quality management implementation and guest satisfaction in hospitality
Knežević, Miroslav; Čerović, Slobodan; Džamić, … - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 124-143
Total quality management (TQM) has become a modern system of constant improvement of the quality of all company …
Persistent link: https://www.econbiz.de/10011820628
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena; Goh, Edmund; Jie, Ferry - In: Journal of vacation marketing 25 (2019) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
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Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter - In: Health marketing quarterly 36 (2019) 2, pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
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Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 91-102
Persistent link: https://www.econbiz.de/10014494139