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Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
growth and progress of any company. Insurance services in Romania are an active market, with a high development potential … quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … exploratory marketing research and a questionnaire addressed to company managers who have worked at least once with an insurance …
Persistent link: https://www.econbiz.de/10010355996
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Prozesse kundenorientiert gestalten : der Weg zur Customer-Driven Company
Meister, Ulla; Meister, Holger - 2010
Persistent link: https://www.econbiz.de/10003915250
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Development of lean production system using value stream mapping approach : a case study
Sharma, Vikram; Virmani, Naveen - In: International journal of productivity and quality … 30 (2020) 2, pp. 168-185
Persistent link: https://www.econbiz.de/10012254788
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Einführung von Lean Six Sigma bei den Basler Versicherungen
Wetzel, Christoph; Agartz, Jörg; Rivero, Jorge Paz - In: Six Sigma in der Finanzbranche, (pp. 259-271). 2009
Persistent link: https://www.econbiz.de/10003882768
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Geschäftsprozessmanagement mit Six Sigma? : Versicherungsunternehmen verproben die Vorgehensmethodik Six Sigma, um ihre Geschäftsprozesse kontinuierlich zu verbessern
Heckl, Diana; Moormann, Jürgen - In: Versicherungswirtschaft : Magazin für Führungskräfte … 63 (2008) 1, pp. 12-14
Persistent link: https://www.econbiz.de/10003602258
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Industrialisierung in der Versicherungswirtschaft
Wiegard, Marc; Betschart, Armin - In: Versicherungswirtschaft : Magazin für Führungskräfte … 62 (2007) 18, pp. 1505-1508
Persistent link: https://www.econbiz.de/10003540582
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Prozessorientierte Unternehmensführung für Versicherungsunternehmen
Bartsch, Uwe - 2002
Persistent link: https://www.econbiz.de/10001712334
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Improving the insurance claim processing process using Six Sigma methodology
John, Boby; Parikh, Pragati - In: International journal of six sigma and competitive … 12 (2020) 4, pp. 348-368
Persistent link: https://www.econbiz.de/10012523155
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A Lean Six Sigma framework for the insurance industry : insights and lessons learned from a case study
Sandner, Kai; Sieber, Sebastian; Tellermann, Marleen; … - In: Journal of business economics : JBE 90 (2020) 5/6, pp. 845-878
Persistent link: https://www.econbiz.de/10012293518