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~subject:"Quality management"
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Quality management
Beziehungsmarketing
25,194
Relationship marketing
25,166
Service quality
20,664
Dienstleistungsqualität
20,648
Customer satisfaction
13,771
Kundenzufriedenheit
13,636
Konsumentenverhalten
12,879
Consumer behaviour
12,865
Hotel industry
6,345
Hotellerie
6,340
Theorie
3,810
Deutschland
3,775
Theory
3,752
Germany
3,622
Qualitätsmanagement
3,079
Brand management
3,013
Markenführung
3,013
USA
2,971
United States
2,935
Kundenwert
2,583
Lieferantenmanagement
2,575
Supplier relationship management
2,573
Wirtschaftsprüfung
2,484
Social Web
2,481
Social web
2,480
Financial audit
2,478
Customer value
2,457
Electronic Commerce
2,411
E-commerce
2,345
Markenimage
2,292
Brand image
2,289
Marketingmanagement
2,192
Marketing management
2,157
Krankenhaus
2,104
Online-Handel
2,089
Hospital
2,080
Online retailing
2,080
Online-Marketing
2,005
Tourism
1,989
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Undetermined
1,083
Free
451
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Article
2,245
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720
Journal
7
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2,005
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63
Collection of articles of several authors
59
Sammelwerk
59
Case study
47
Fallstudie
47
Bibliografie enthalten
43
Bibliography included
43
Conference paper
42
Konferenzbeitrag
42
Konferenzschrift
36
Aufsatzsammlung
30
Conference proceedings
25
Amtsdruckschrift
22
Government document
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14
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13
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12
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5
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3
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3
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3
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English
2,507
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468
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2
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Bruhn, Manfred
36
Shahin, Arash
17
Tarí, Juan José
14
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
Antony, Jiju
11
McFadden, Kathleen L.
10
Pereira-Moliner, Jorge
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Molina Azorín, José Francisco
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Töpfer, Armin
8
Stauss, Bernd
7
Benkenstein, Martin
6
Dwivedi, Yogesh Kumar
6
López-Gamero, María D.
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Witell, Lars
6
Ahmad Jusoh
5
Basu, Rana
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Heras-Saizarbitoria, Iñaki
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Pertusa-Ortega, Eva M.
5
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Thüringen / Landesregierung
4
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
European Organization for Quality Control
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
REFSQ <16, 2010, Essen>
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
118
International journal of productivity and quality management : IJPQM
90
The TQM journal : the international review of organizational improvement
77
International journal of quality & reliability management
61
Total quality management & business excellence
50
Quality management journal : QMJ
48
International journal of quality and service sciences
37
International journal of production research
31
International journal of services and operations management
31
International journal of hospitality management
27
Auditing : a journal of practice & theory
21
Benchmarking : an international journal ; BIJ
21
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
19
International journal of contemporary hospitality management
18
Journal of health organization and management
18
Amfiteatru economic : an economic and business research periodical
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
The service industries journal
17
International journal of production economics
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
Journal of air transport management
14
European research studies
13
International journal of business information systems : IJBIS
13
Service business
13
European journal of operational research : EJOR
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services, economics and management
12
Benchmarking : an international journal
11
Business process management journal
11
International journal of services and operations management : IJSOM
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Europäische Hochschulschriften / 5
10
International journal of quality and innovation
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
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Source
All
ECONIS (ZBW)
2,969
RePEc
3
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1
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10
of
2,972
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date (oldest first)
1
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu
;
Virta, Aleksi
- In:
Journal of business-to-business marketing
28
(
2021
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
4
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
5
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
6
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
7
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar
;
Pakdil, Fatma
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
Saved in:
10
Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena
;
Goh, Edmund
;
Jie, Ferry
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
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