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~subject:"Relationship marketing"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Relationship marketing
Service industry
USA
Großbritannien
32,028
United Kingdom
31,858
Bibliometrics
13,370
Bibliometrie
13,299
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,222
Dienstleistungsqualität
6,220
Consumer behaviour
6,121
Konsumentenverhalten
6,121
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5,820
United States
5,391
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5,038
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4,206
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4,177
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3,276
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3,264
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2,350
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2,339
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2,197
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2,020
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2,019
Estimation
1,951
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1,951
Customer service
1,821
Kundenservice
1,806
Welt
1,667
World
1,665
Japan
1,522
Firm performance
1,375
Job satisfaction
1,374
Unternehmenserfolg
1,374
Arbeitszufriedenheit
1,373
Comparison
1,339
Vergleich
1,338
Qualitätsmanagement
1,235
Quality management
1,233
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14,391
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721
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1,062
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Han, Heesup
39
Mattila, Anna S.
25
Prentice, Catherine
23
Svensson, Göran
23
Gustafsson, Anders
22
Gallouj, Fai͏̈z
21
Rahman, Zillur
19
Witell, Lars
19
Kowalkowski, Christian
17
McColl-Kennedy, Janet R.
17
Broadberry, Stephen N.
16
Edvardsson, Bo
16
Rubalcaba-Bermejo, Luis
16
Walsh, Gianfranco
16
Gil Saura, Irene
15
Jang, Soocheong
15
Aksoy, Lerzan
14
Beatty, Sharon E.
14
Hyun, Sunghyup Sean
14
Kanas, Angelos
14
Keiningham, Timothy
14
Kim, Wansoo
14
Wong, IpKin Anthony
14
Bilgihan, Anil
13
Gil-Alaña, Luis A.
13
Klaus, Philipp
13
O'Cass, Aron
13
Peel, David
13
Rather, Raouf Ahmad
13
Ryu, Kisang
13
Wieseke, Jan
13
Bang, Nguyen
12
Barnes, Donald C.
12
Casidy, Riza
12
Djellal, Faridah
12
Gong, Taeshik
12
Johnson, Lester W.
12
O'Mahony, Mary
12
Balaji, M. S.
11
Bruhn, Manfred
11
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Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
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Istituto Nazionale di Statistica
3
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Springer Fachmedien Wiesbaden
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
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2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
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Published in...
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The service industries journal
341
Journal of retailing and consumer services
314
Journal of business research : JBR
273
The journal of services marketing
198
International journal of hospitality management
196
Industrial marketing management : the international journal for industrial and high-tech firms
110
Journal of service research : JSR
101
Service business
101
Journal of service management
98
Applied economics
85
Services marketing quarterly
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
82
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
73
The journal of business & industrial marketing
72
International journal of production economics
70
Journal of international money and finance
66
Journal of travel and tourism marketing
64
Tourism management : research, policies, practice
59
Cogent business & management
57
Journal of the Academy of Marketing Science
56
Psychology & marketing
55
Journal of service research
53
Journal of strategic marketing
52
International journal of services and operations management
51
The TQM journal : the international review of organizational improvement
51
International journal of services technology and management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
48
Economics letters
48
Managing service quality : MSQ ; an international journal
48
Research policy : policy, management and economic studies of science, technology and innovation
48
Technological forecasting & social change : an international journal
48
The American economic review
47
European journal of marketing : EJM
44
International journal of quality and service sciences
43
Structural change and economic dynamics : SC+ED
42
The international journal of human resource management
41
Regional studies
40
The international journal of bank marketing : IJBM
40
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ECONIS (ZBW)
15,293
USB Cologne (EcoSocSci)
1
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1
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10
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15,294
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date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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