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Visual workplace practices positively impact business processes
Kattman, Braden; Corbin, Thomas P.; Moore, Larry E.; … - In: Benchmarking : an international journal ; BIJ 19 (2012) 3, pp. 412-430
Persistent link: https://www.econbiz.de/10009571000
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Your presence is requested : mindfulness infusion in workplace interactions and relationships
Reina, Christopher S.; Kreiner, Glen E.; Rheinhardt, … - In: Organization science 34 (2023) 2, pp. 722-753
Persistent link: https://www.econbiz.de/10014320318
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When consumers love their brands : exploring the concept and its dimensions
Albert, Noe͏̈l; Merunka, Dwight; Valette-Florence, Pierre - In: Journal of business research : JBR 61 (2008) 10, pp. 1062-1075
Persistent link: https://www.econbiz.de/10003766348
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Relationships among image congruence, consumption emotions, and customer loyalty in the lodging industry
Han, Heesup; Back, Ki-joon - In: Journal of hospitality & tourism research : JHTR ; the … 32 (2008) 4, pp. 467-490
Persistent link: https://www.econbiz.de/10003776460
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Editorial essay: an extended, community focused, experiential framework for relationship marketing
Palmer, Adrian; Koenig-Lewis, Nicole - In: Journal of customer behaviour 8 (2009) 1, pp. 85-96
Persistent link: https://www.econbiz.de/10003819572
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Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing 85 (2009) 3, pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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Special issue: Consumer behavior and retailing
Bearden, William O. (contributor) - 2009
Persistent link: https://www.econbiz.de/10003892401
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Customer satisfaction with service recovery
Gustafsson, Anders - In: Journal of business research : JBR 62 (2009) 11, pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
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Building the service brand by creating and managing an emotional brand experience
Morrison, Sharon; Crane, Frederick G. - In: The journal of brand management : an international journal 14 (2006/07) 5, pp. 410-421
Persistent link: https://www.econbiz.de/10003476084
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Store-evoked affect, personalities, and consumer emotional attachments to brands
Orth, Ulrich R.; Limon, Yonca; Rose, Gregory - In: Journal of business research : JBR 63 (2010) 11, pp. 1202-1208
Persistent link: https://www.econbiz.de/10008696670