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~subject:"Relationship marketing"
~type_genre:"Article in journal"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Textbook"
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Relationship marketing
Großbritannien
30,459
United Kingdom
30,038
Bibliometrics
13,327
Bibliometrie
13,257
Customer satisfaction
10,508
Kundenzufriedenheit
10,498
Service quality
6,194
Dienstleistungsqualität
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Consumer behaviour
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1,550
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1,362
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Han, Heesup
33
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Prentice, Catherine
20
Svensson, Göran
20
Gil Saura, Irene
15
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Klaus, Philipp
13
Rather, Raouf Ahmad
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Rahman, Zillur
12
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11
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Quach, Sara
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10
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10
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Wieseke, Jan
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Casidy, Riza
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Dagger, Tracey S.
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Gong, Taeshik
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Grégoire, Yany
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9
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Khan, Imran
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Sesé, F. Javier
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Sreejesh, S.
9
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9
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Journal of retailing and consumer services
275
Journal of business research : JBR
185
International journal of hospitality management
146
The journal of services marketing
135
The service industries journal
79
Journal of hospitality marketing & management
67
Journal of service research : JSR
61
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Industrial marketing management : the international journal for industrial and high-tech firms
53
Tourism management : research, policies, practice
53
Journal of service management
51
Cogent business & management
48
Journal of strategic marketing
48
Service business
48
Services marketing quarterly
48
The journal of business & industrial marketing
45
Journal of the Academy of Marketing Science
42
Asia Pacific journal of marketing and logistics
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
37
International journal of electronic customer relationship management : IJECRM
36
The international journal of bank marketing : IJBM
36
Journal of service research
35
The TQM journal : the international review of organizational improvement
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
32
Journal of marketing
30
European journal of marketing : EJM
27
The international review of retail, distribution and consumer research
27
International journal of quality and service sciences
26
Journal of retailing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Marketing intelligence & planning
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of electronic marketing and retailing : IJEMR
24
Total quality management & business excellence
24
Journal of service theory and practice : JSTP
23
Journal of financial services marketing : JFSM
22
Managing service quality : MSQ ; an international journal
22
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ECONIS (ZBW)
4,972
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1
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10
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4,972
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date (oldest first)
1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
5
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
6
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
7
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
8
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
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