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Knowledge-base and online self-service
Hsu, Sonya H. Y.; Balasubramanian, Siva Kumar; Thakur, … - In: Journal of electronic commerce research : JECR 12 (2011) 2, pp. 133-151
Persistent link: https://www.econbiz.de/10009299530
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A study of web-designers' criteria for effective business-to-consumer (B2C) websites using the repertory grid technique
Tan, Felix B.; Tung, Lai Lai; Xu, Yun - In: Journal of electronic commerce research : JECR 10 (2009) 3, pp. 155-177
Persistent link: https://www.econbiz.de/10003926863
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Adopting organizational virtualization in B2B firms : an empirical study in Singapore
Liu, Chunhui; Sia, Choon Ling; Wei, Kwok Kee - In: Information & management : the internat. journal of … 45 (2008) 7, pp. 429-437
Persistent link: https://www.econbiz.de/10003777687
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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A performance index for traditional retailers incorporating digital marketplace : benchmarking through data envelopment analysis (DEA)
Costa Melo, Isotilia; Alves Junior, P. N.; Callefi, … - In: Journal of organizational computing and electronic commerce 32 (2022) 3/4, pp. 196-216
Persistent link: https://www.econbiz.de/10014322420
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Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
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The impact of websites and social media marketing on the efficiency of e-commerce
Blazheska, Daliborka; Ristovska, Natasha; … - In: UTMS journal of economics / University of Tourism and … 13 (2022) 1, pp. 16-28
, special emphasis is placed on the research on how Macedonian companies are aware of the impact of the website and social media … through the company's website. …
Persistent link: https://www.econbiz.de/10013326381
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Exploring E-CRM in Indian banking sector
Sharma, Ridhima; Shastri, Siddharth; Rathore, Jitendra Singh - In: International journal of public sector performance … 6 (2020) 5, pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
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An algorithm for identifying loyal customers in C2C electronic commerce models
Ansari, Azarnoush; Sanayei, Ali - In: International journal of productivity and quality … 31 (2020) 1, pp. 79-97
Persistent link: https://www.econbiz.de/10012516261