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AMA Summer Academic Conference <2021, Online>
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Informationszentrum Raum und Bau
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Journal of retailing and consumer services
507
Journal of business research : JBR
403
International journal of hospitality management
213
The journal of services marketing
162
The service industries journal
100
The journal of product & brand management
99
Journal of the Academy of Marketing Science
96
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
Industrial marketing management : the international journal for industrial and high-tech firms
87
The journal of brand management : an international journal
87
International journal of contemporary hospitality management
86
Cogent business & management
83
Psychology & marketing
82
Asia Pacific journal of marketing and logistics
81
Journal of strategic marketing
78
Tourism management : research, policies, practice
77
Journal of retailing
73
SpringerLink / Bücher
71
Journal of service management
70
Journal of marketing
68
Journal of service research : JSR
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
European journal of marketing : EJM
61
Services marketing quarterly
61
The international review of retail, distribution and consumer research
61
Service business
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Marketing intelligence & planning
57
International journal of retail & distribution management
53
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
51
The international journal of bank marketing : IJBM
51
International journal of electronic customer relationship management : IJECRM
49
The journal of business & industrial marketing
49
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
46
International journal of retail and distribution management
43
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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EconStor
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RePEc
1
USB Cologne (EcoSocSci)
1
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1
Online fashion shopping paradox : the role of customer reviews and facebook marketing
Kawaf, Fatema
;
Istanbulluoglu, Doga
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 144-153
Persistent link: https://www.econbiz.de/10012001293
Saved in:
2
Kundenabwanderung : eine empirische Analyse der Wechselabsichten von Mobilfunkkunden
Poptcheva, Milena
-
2009
Persistent link: https://www.econbiz.de/10009161253
Saved in:
3
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
Saved in:
4
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
Saved in:
5
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
Saved in:
6
How Do Customers Respond to Increased Service Quality
Competition
?
Buell, Ryan W.
-
2016
When does increased service quality
competition
lead to customer defection, and which customers are most likely to … higher rate from the incumbent following increased service quality (price)
competition
only when the incumbent offers high …
Persistent link: https://www.econbiz.de/10013008708
Saved in:
7
The effects of customer-centricity in hospitality
Inversini, Alessandro
;
De Carlo, Manuela
;
Masiero, Lorenzo
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241494
Saved in:
8
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
9
How do customers respond to increased service quality
competition
?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
Saved in:
10
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
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