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~subject:"Relationship marketing"
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Relationship marketing
Service quality
20,642
Dienstleistungsqualität
20,459
Customer satisfaction
13,747
Kundenzufriedenheit
13,542
Consumer behaviour
6,917
Konsumentenverhalten
6,915
Beziehungsmarketing
6,674
Qualitätsmanagement
2,747
Quality management
2,663
Wirtschaftsprüfung
2,439
Financial audit
2,437
Krankenhaus
1,869
Hospital
1,861
USA
1,695
United States
1,693
Health care
1,575
Gesundheitsversorgung
1,552
Deutschland
1,397
Customer service
1,370
Germany
1,366
Kundenservice
1,363
Theorie
1,310
Theory
1,310
Gesundheitswesen
1,255
Product quality
1,255
Produktqualität
1,253
customer satisfaction
1,253
Online retailing
1,242
Online-Handel
1,242
Health care system
1,240
Arbeitszufriedenheit
1,162
service quality
1,159
Job satisfaction
1,152
Dienstleistungssektor
1,141
Service industry
1,138
Satisfaction
1,113
Electronic Commerce
1,057
E-commerce
1,038
Hotel industry
1,007
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1,053
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Han, Heesup
34
Bruhn, Manfred
30
Homburg, Christian
29
Mattila, Anna S.
24
Prentice, Catherine
22
Gil Saura, Irene
21
Svensson, Göran
19
Klaus, Philipp
17
Gustafsson, Anders
16
McColl-Kennedy, Janet R.
16
Mittal, Vikas
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Stock-Homburg, Ruth
15
Usman, Osly
15
Wieseke, Jan
15
Rather, Raouf Ahmad
14
Stauss, Bernd
14
Evanschitzky, Heiner
13
Hollebeek, Linda D.
13
Kim, Wansoo
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bilgihan, Anil
12
Gong, Taeshik
12
Keiningham, Timothy
12
Loureiro, Sandra Maria Correia
12
Park, Jungkun
12
Quach, Sara
12
Barnes, Donald C.
11
Bauer, Hans H.
11
Blut, Markus
11
Georgi, Dominik
11
Khan, Imran
11
Töpfer, Armin
11
Verhoef, Peter C.
11
Bang, Nguyen
10
Grégoire, Yany
10
Jang, Soocheong
10
Johnson, Lester W.
10
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Springer Fachmedien Wiesbaden
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De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
304
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
101
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Services marketing quarterly
59
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
54
Journal of service management
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
Journal of strategic marketing
46
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
36
Journal of service research
35
International journal of electronic customer relationship management : IJECRM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
International journal of quality and service sciences
29
SpringerLink / Bücher
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of marketing
27
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
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ECONIS (ZBW)
6,665
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2
RePEc
2
EconStor
1
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1
Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank
Krisnanto, Umbas
;
Novianti, Riska
- In:
Expert journal of business and management
7
(
2019
)
1
,
pp. 31-35
Persistent link: https://www.econbiz.de/10012139436
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2
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
3
The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
; …
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 177-194
Persistent link: https://www.econbiz.de/10011994848
Saved in:
4
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
5
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
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6
Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster
;
Dmitrovič, Tanja
;
Povalej …
- In:
Journal of business economics and management
17
(
2016
)
5
,
pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
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7
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
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8
Identifying service quality dimensions as antecedents to customer satisfaction in retail banking
Culiberg, Barbara
;
Rojšek, Iča
- In:
Economic and business review : EBR
12
(
2010
)
3
,
pp. 151-166
Persistent link: https://www.econbiz.de/10011617281
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9
Service quality at Thailand's Siam Commercial Bank: Chonburi Province
Suvittawat, Adisak
- In:
International journal of economic perspectives : IJEP
9
(
2015
)
4
,
pp. 21-26
Persistent link: https://www.econbiz.de/10011579308
Saved in:
10
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
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