//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Influence of appearance orient...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
Consumer behaviour
82,015
Konsumentenverhalten
79,535
Service quality
21,444
Dienstleistungsqualität
20,693
Beziehungsmarketing
11,124
Theorie
10,486
Theory
10,289
Customer satisfaction
9,415
Kundenzufriedenheit
9,036
Brand management
7,568
Markenführung
7,527
Hong Kong
7,433
Hongkong
7,334
Brand image
6,690
Markenimage
6,646
USA
6,535
United States
6,238
Online-Handel
5,744
Online retailing
5,731
Deutschland
5,337
Germany
4,997
Social Web
4,814
Social web
4,812
Online-Marketing
4,467
Internet marketing
4,454
Einzelhandel
4,432
Retail trade
4,391
Brand
4,257
Markenartikel
4,246
Electronic Commerce
3,967
China
3,929
E-commerce
3,844
Werbewirkung
3,583
Verbraucherverhalten
3,569
Advertising effects
3,545
Emotion
3,481
Experiment
3,475
Customer service
3,430
Advertising
3,047
more ...
less ...
Online availability
All
Undetermined
5,231
Free
1,751
Type of publication
All
Article
9,067
Book / Working Paper
2,102
Journal
8
Type of publication (narrower categories)
All
Article in journal
8,328
Aufsatz in Zeitschrift
8,328
Aufsatz im Buch
632
Book section
632
Hochschulschrift
382
Thesis
307
Graue Literatur
270
Non-commercial literature
270
Arbeitspapier
179
Working Paper
179
Collection of articles of several authors
122
Sammelwerk
122
Aufsatzsammlung
89
Conference paper
82
Konferenzbeitrag
82
Case study
57
Fallstudie
57
research-article
56
Bibliografie enthalten
42
Bibliography included
42
Lehrbuch
33
Ratgeber
30
Textbook
30
Guidebook
28
Handbook
23
Handbuch
23
Konferenzschrift
20
Collection of articles written by one author
15
Reprint
15
Sammlung
15
Conference proceedings
11
conceptual-paper
10
Glossar enthalten
8
Glossary included
8
Fallstudiensammlung
5
Festschrift
5
Systematic review
4
review
4
review-article
4
Übersichtsarbeit
4
more ...
less ...
Language
All
English
10,275
German
901
French
5
Italian
2
Undetermined
2
Czech
1
Dutch
1
Polish
1
Spanish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
47
Hollebeek, Linda D.
35
Mattila, Anna S.
35
Bruhn, Manfred
31
Verhoef, Peter C.
29
Prentice, Catherine
27
Kumar, V.
26
Gil Saura, Irene
25
Loureiro, Sandra Maria Correia
24
Klaus, Philipp
22
Rather, Raouf Ahmad
22
Huber, Frank
21
Bang, Nguyen
20
Hyun, Sunghyup Sean
19
Stauss, Bernd
19
Mittal, Vikas
18
Usman, Osly
18
Ahn, Jiseon
17
Gustafsson, Anders
17
McColl-Kennedy, Janet R.
17
So, Kevin Kam Fung
17
Swoboda, Bernhard
17
Walsh, Gianfranco
17
Wangenheim, Florian von
17
Wong, IpKin Anthony
17
Bauer, Hans H.
16
Evanschitzky, Heiner
16
Grewal, Dhruv
16
Herrmann, Andreas
16
Khan, Imran
16
Balaji, M. S.
15
Foscht, Thomas
15
Homburg, Christian
15
Japutra, Arnold
15
Kim, Wansoo
15
Lemon, Katherine N.
15
Quach, Sara
15
Rahman, Zillur
15
Schramm-Klein, Hanna
15
Sesé, F. Javier
15
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
9
American Marketing Association
8
IGI Global
4
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Harvard Graduate School of Business Administration
2
Logos Verlag Berlin
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
AMACOM
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bertelsmann Stiftung
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Chartered Institute of Marketing
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Customs Co-operation Council
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Edward Elgar Publishing
1
European Marketing Academy
1
Forum Berufsbildung
1
Fraunhofer-Informationszentrum Raum und Bau
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gesellschaft für Ökologische Kommunikation mbH
1
Gesundheitsstadt Berlin e.V.
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
498
Journal of business research : JBR
396
International journal of hospitality management
209
The journal of services marketing
163
The service industries journal
114
The journal of product & brand management
97
Journal of the Academy of Marketing Science
93
Journal of hospitality marketing & management
91
International journal of contemporary hospitality management
89
Journal of travel and tourism marketing
85
The journal of brand management : an international journal
84
Cogent business & management
83
Psychology & marketing
79
Journal of strategic marketing
78
Asia Pacific journal of marketing and logistics
77
Industrial marketing management : the international journal for industrial and high-tech firms
76
Journal of service research : JSR
74
Journal of service management
73
Journal of retailing
71
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Tourism management : research, policies, practice
66
Journal of marketing
64
Service business
64
SpringerLink / Bücher
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Marketing intelligence & planning
59
European journal of marketing : EJM
57
The international review of retail, distribution and consumer research
56
International journal of retail & distribution management
55
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
The international journal of bank marketing : IJBM
48
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
46
International journal of internet marketing and advertising : IJIMA
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
44
Journal of service research
44
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
International journal of electronic customer relationship management : IJECRM
40
International journal of electronic marketing and retailing : IJEMR
39
more ...
less ...
Source
All
ECONIS (ZBW)
11,098
Other ZBW resources
75
BASE
2
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
11,177
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
2
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
3
Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Sum, Cheng Yu
;
Hui, Chi-leung
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003847773
Saved in:
4
The role of switching costs on service loyalty : a canonical correlation analysis
He, Yanqun
;
Cheung, Shuk-man
;
Tse, Siu-keung
- In:
Journal of Chinese entrepreneurship
1
(
2009
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10003916428
Saved in:
5
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
6
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
Saved in:
7
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
8
A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
9
Building store satisfaction centred on customer retention in clothing retailing : store design and ease of shopping
Turhan, Gülden
-
2014
Persistent link: https://www.econbiz.de/10011293783
Saved in:
10
Change in technology-enabled omnichannel customer experiences in-store
Alexander, Bethan
;
Kent, Anthony
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169724
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->