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Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik; Pradhan, Sudeepta - In: Services marketing quarterly 40 (2019) 3, pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
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Determinants of the satisfaction of students studying in private universities : application of Kano model
Venkateswarlu, P.; Malaviya, Sanjeev; Vinay, Muddu - In: Theoretical economics letters 10 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012491406
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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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Is it only the university they are satisfied with? : foreign student satisfaction and its effect on loyalty
Kéri, Anita; Hetesi, Erzsébet - In: International review on public and non-profit marketing 19 (2022) 3, pp. 601-622
Persistent link: https://www.econbiz.de/10013435738
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Negative customer engagement behavior intention in higher education under the lens of theory of planned behavior : a structural equation model
Pham Thi Kim Thanh; Vu Tri Dung; Dinh Viet Hung - In: VNU journal of economics and business 2 (2022) 4, pp. 69-82
Persistent link: https://www.econbiz.de/10013499644
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Customer satisfaction as a marketing concept in higher education
Andrlic, Berislav; Budic, Hrvoje; Pismis, Vjekoslav - In: Analele ştiinţifice ale Univerşităţii Alexandru … 60 (2013) 1, pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
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Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza - In: Journal of nonprofit & public sector marketing 26 (2014) 2, pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
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Community orientation : an overlooked pillar of market-oriented higher education institutions
El Alfy, Shahira - In: Journal of marketing for higher education 33 (2023) 2, pp. 182-204
Persistent link: https://www.econbiz.de/10014419291
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The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 10, pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
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Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi; Hadian, Arief; Purba, Nelvitia; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 929-938
Persistent link: https://www.econbiz.de/10012671515