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Wahrnehmung und Signalisierung von Prüfungsqualität
Doll, Rainer - 2000
Persistent link: https://www.econbiz.de/10001511146
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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja; Slapničar, Sergeja; Štumberger, Neža - In: Journal of business economics and management 16 (2015) 4, pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
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Qualifikation, Kompetenz und Personalentwicklung : zum Einfluss von Informations- und Kommunikationstechnik auf Bankmitarbeiter
Graßmann, Heike - In: Zeitschrift für Personalforschung : ZfP 19 (2005) 4, pp. 372-375
Persistent link: https://www.econbiz.de/10010423185
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Does customer trust play a mediating role between salesperson competence and performance?
Yang, Dong-jenn; Wu, Meng J. - In: International journal of management, economics and … 3 (2014) 2, pp. 100-121
The questions of what competence constitutes in salesperson performance and why it does matter are important issue of … marketing and sales management. This study examined the importance of competence in a salesperson's performance and the … mechanism underlying the relationship between competence and performance. We used multiple sources to collect data from 165 …
Persistent link: https://www.econbiz.de/10010371876
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Qualifikation, Kompetenz und Personalentwicklung : zum Einfluss der Informations- und Kommunikationstechnik auf Bankmitarbeiter
Graßmann, Heike - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002934119
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Between logistics : highly customized deliveries and competence in industrial organizations
Johansson, Magnus - 2008
Persistent link: https://www.econbiz.de/10003784039
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Die individuelle Lösungskompetenz bei Lösungsanbietern : konzeptionelle Grundlagen und unternehmensspezifische Diagnose
Schmitz, Gertrud; Eberhardt, Simone - 2009
Persistent link: https://www.econbiz.de/10013441171