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Performance, stress, and attitudinal outcomes of perceptions of others’ entitlement behavior : supervisor-subordinate work relationship quality as moderator in two samples
Hackney, Kaylee J.; Maher, Liam P.; Daniels, Shanna R.; … - In: Group & organization management : an international journal 43 (2018) 1, pp. 101-137
Persistent link: https://www.econbiz.de/10011857717
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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The effect of stress on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin; Niemand, Thomas; Siems, Florian; … - In: Review of managerial science 13 (2019) 4, pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
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Sales intra-functional flexibility : its relationship to performance and moderating effects on role stressors
Micevski, Milena; Dewsnap, Belinda; Cadogan, John W.; … - In: Journal of business research : JBR 104 (2019), pp. 552-562
Persistent link: https://www.econbiz.de/10012105194
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The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation : targeting the hotel service providers at luxury hotels
Kang, Jae-wan; Heo, Jeong-ho; Kim, Joon-ho - In: Tourism and hospitality research : the surrey quarterly … 16 (2016) 4, pp. 345-358
Persistent link: https://www.econbiz.de/10011628857
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Ethical leadership in the salesforce : effects on salesperson customer orientation, commitment to customer value and job stress
Schwepker, Charles H. <Jr.>; Ingram, Thomas N. - In: The journal of business & industrial marketing 31 (2016) 7, pp. 914-927
Persistent link: https://www.econbiz.de/10011564161
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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel; Ashill, Nicholas - In: Journal of strategic marketing 23 (2015) 3, pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
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The impact of customer participation : the employee's perspective
Chen, Chih-cheng Volvic; Chen, Chih-jou Jay; Lin, … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 486-497
Persistent link: https://www.econbiz.de/10011339913
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301