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~subject:"Relationship marketing"
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Relationship marketing
Consumer behaviour
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Konsumentenverhalten
79,874
Einzelhandel
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Lieferantenmanagement
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Supplier relationship management
17,395
Energiewirtschaft
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Online retailing
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Customer satisfaction
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Kundenzufriedenheit
5,993
Electronic Commerce
5,335
E-commerce
5,167
Energy market
5,133
Social Web
4,868
Social web
4,866
Service quality
4,855
Dienstleistungsqualität
4,811
Online-Marketing
4,624
Internet marketing
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Han, Heesup
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28
Gil Saura, Irene
27
Homburg, Christian
24
Loureiro, Sandra Maria Correia
24
Bruhn, Manfred
23
Svensson, Göran
23
Huber, Frank
21
Bang, Nguyen
20
Grewal, Dhruv
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Rather, Raouf Ahmad
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Klaus, Philipp
19
Prentice, Catherine
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Quach, Sara
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Swoboda, Bernhard
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Ahn, Jiseon
18
Thaichon, Park
18
Khan, Imran
17
Schramm-Klein, Hanna
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Sesé, F. Javier
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Usman, Osly
17
Wangenheim, Florian von
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Blut, Markus
16
Evanschitzky, Heiner
16
Reinartz, Werner J.
16
So, Kevin Kam Fung
16
Wong, IpKin Anthony
16
Balaji, M. S.
15
Bauer, Hans H.
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Bijmolt, Tammo H. A.
15
Foscht, Thomas
15
Gustafsson, Anders
15
Herrmann, Andreas
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Hyun, Sunghyup Sean
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Kleinaltenkamp, Michael
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Lemon, Katherine N.
15
Mittal, Vikas
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A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
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AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
AMACOM
1
Arbeitsgemeinschaft Kommunaler Versorgungsunternehmen zur Förderung Rationeller, Sparsamer und Umweltschonender Energieverwendung und Rationeller Wasserverwendung
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Berlin / Senatsverwaltung für Wirtschaft und Betriebe
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Bertelsmann Stiftung
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Cranfield School of Management
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1
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1
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Fachtagung Neue Wettbewerbsmärkte - Chancen für Kommunale Energiedienstleistungen <1997, Wiesbaden>
1
Fraunhofer-Informationszentrum Raum und Bau
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
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Journal of retailing and consumer services
495
Journal of business research : JBR
434
Industrial marketing management : the international journal for industrial and high-tech firms
242
International journal of hospitality management
172
The journal of services marketing
134
The journal of business & industrial marketing
122
Journal of the Academy of Marketing Science
102
The journal of product & brand management
100
The journal of brand management : an international journal
85
Journal of strategic marketing
84
Cogent business & management
80
Journal of retailing
79
Psychology & marketing
78
The service industries journal
78
Asia Pacific journal of marketing and logistics
77
Journal of hospitality marketing & management
75
International journal of contemporary hospitality management
71
Journal of marketing
70
Journal of travel and tourism marketing
70
Marketing intelligence & planning
67
SpringerLink / Bücher
64
The international review of retail, distribution and consumer research
64
Services marketing quarterly
62
International journal of retail & distribution management
61
Journal of service management
59
European journal of marketing : EJM
57
Journal of service research : JSR
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
53
Tourism management : research, policies, practice
51
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
Service business
47
International journal of retail and distribution management
46
The international journal of bank marketing : IJBM
46
International journal of internet marketing and advertising : IJIMA
44
International journal of electronic marketing and retailing : IJEMR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
41
Gabler Edition Wissenschaft
40
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ECONIS (ZBW)
11,166
Other ZBW resources
44
BASE
1
USB Cologne (EcoSocSci)
1
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1
The CMA’s assessment of customer detriment in the UK retail energy market
Littlechild, Stephen C.
- In:
Journal of regulatory economics
57
(
2020
)
3
,
pp. 203-230
Persistent link: https://www.econbiz.de/10012299594
Saved in:
2
Analyse und Beeinflussung des Wechselverhaltens privater Nachfrager im
Energiemarkt
: theoretische und konzeptionelle Ansätze aus der Perspektive neuer Anbieter
Kloubert, Thomas
-
2001
Persistent link: https://www.econbiz.de/10014012093
Saved in:
3
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
4
Die Pensionierung als Basis für Kundenbindungsaktivitäten im
Einzelhandel
: konzeptionelle Überlegungen
Dölling, Stefan
- In:
Handel in Theorie und Praxis : Festschrift zum 60. …
,
(pp. 301-333)
.
2013
Persistent link: https://www.econbiz.de/10009774625
Saved in:
5
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
6
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
7
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
8
Customer dependence and customer loyalty in traditional and modern format stores
Mishra, Hari Govind
;
Sinha, P. K.
;
Koul, Surabhi
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 59-78
Persistent link: https://www.econbiz.de/10011761490
Saved in:
9
Consumer loyalty programs and retail prices : evidence from gasoline markets
Rossi, Federico
;
Chintagunta, Pradeep K.
- In:
Marketing science
42
(
2023
)
4
,
pp. 794-818
Persistent link: https://www.econbiz.de/10014317643
Saved in:
10
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
- In:
Decision
41
(
2014
)
1
,
pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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