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Determinants of customer engagement behaviour in hospitality industry : evidence from Vietnam

Vo Thi Thu Hong; Khalifa, Gamal Sayed Ahmed; Md Sazzad … - In: International journal of business environment : IJBE 14 (2023) 1, pp. 94-118

Persistent link: https://www.econbiz.de/10014234428

Client identification and client commitment in a privately held client setting : unique constructs with opposite effects on auditor objectivity

Herda, David N.; Lavelle, James J. - In: Accounting horizons : a quarterly publication of the … 29 (2015) 3, pp. 577-601

Persistent link: https://www.econbiz.de/10011374533

Linking internal marketing with customer outcomes

Boukis, Achilleas; Kaminakis, Kostas; Siampos, Anastasios; … - In: Marketing intelligence & planning 33 (2015) 3, pp. 394-413

Persistent link: https://www.econbiz.de/10011298760

Co-creating relationship repair : pathways to reconstructing destabilized organizational identification

Petriglieri, Jennifer Louise - In: Administrative science quarterly : ASQ ; dedicated to … 60 (2015) 3, pp. 518-557

Persistent link: https://www.econbiz.de/10011339859

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - In: Journal of marketing 78 (2014) 3, pp. 20-37

Persistent link: https://www.econbiz.de/10010360452

Why do donors donate? : examining the effects of organizational identification and identity salience on the relationships among satisfaction, loyalty, and donation behavior

Boenigk, Silke; Helmig, Bernd - In: Journal of service research : JSR 16 (2013) 4, pp. 533-548

Persistent link: https://www.econbiz.de/10010203502

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees’ perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees...

Persistent link: https://www.econbiz.de/10009237945

Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation

He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776

Persistent link: https://www.econbiz.de/10011449315

Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research

Ma, Jianfeng; Zhou, Xing; Mu, Zhirong - In: The service industries journal 41 (2021) 9/10, pp. 696-717

Persistent link: https://www.econbiz.de/10012586859

It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success

Ahearne, Michael; Haumann, Till; Kraus, Florian; … - In: Journal of the Academy of Marketing Science 41 (2013) 6, pp. 625-648

Persistent link: https://www.econbiz.de/10010209594