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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin; Lee, Chung Hun; Mattila, Anna S. - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
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The effects of acculturation and uncertainty avoidance on foreign resident choice for Korean foods
Seo, Sunhee; Phillips, WooMi Jo; Jang, Junghee; Kim, Kawon - In: International journal of hospitality management 31 (2012) 3, pp. 916-927
Persistent link: https://www.econbiz.de/10009544276
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The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin; Yang, Hyunjoo; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
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The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors
Kim, Kawon; Baker, Melissa A. - In: Cornell hospitality quarterly : CQ 58 (2017) 3, pp. 312-318
Persistent link: https://www.econbiz.de/10011736848